Section Program Assistant RCAP Solutions Housing

Position Summary

The principal responsibility of the Program Assistant is to be responsible for providing support to a team of Program Representatives with a variety of administrative tasks specific to the Rental Assistance Programs. Must carry out related work functions, as required to support agency objectives in a team oriented working environment.

• Mail out monthly recertification packets to program participants.
• Organize recertification paperwork for Program Representatives.
• Review submitted documentation and follow up with program participants as required to ensure compliance for move and re-certifications.
• Assist team with obtaining verification of participants income, assets, and other necessary documentation.
• Assist with calculation of participants continued participation in the rental assistance programs.
• Create six-tab files and maintain as proscribed by funding source and program managers.
• Maintain constant communication with program representatives regarding documentation and audit requirements and support, as needed.
• Provide support to Quality Assurance Specialist for special project as required.
• Scan documents in required software systems in accordance with funding source and RCAP’s policies and procedures.
• Carry out general office duties, including copying and mailing of materials.
• Manage, track and report on the status of participants submission of required paperwork. Assist with sending out notices, as needed.
• Respond to clients/property owner phone calls and provide necessary information.
• Maintain a filing system for both active and inactive participants files.
• Respond to staff questions and concerns in a timely fashion.
• Attend regular meetings and trainings as required by the funding source and RCAP.
• Perform other duties as assigned.

• Customer Service – Demonstrates customer friendly service and commitment to both internal and external customers (residents, voucher holders, vendors, visitors and RCAP employees). Promptly provides professional and courteous service as required.
• Job Knowledge – Clearly understands the duties and responsibilities of his or her position and is able to execute them efficiently and accurately.
• Initiative – Seeks new challenges and responsibilities. Actively works to remedy problems without having to be told by a peer or supervisor. Works well with minimal supervision.
• Teamwork – Willingly shares responsibility for work with co-workers, strives to accomplish team goals and objectives.
• Adaptability – Demonstrates flexibility in balancing job responsibilities and changes in the work environment. Open to new ideas and approaches.
• Communication – Demonstrates clear, effective verbal and written communication skills. Informs others of relevant information on a timely basis. Maintains on-going professional dialogue with others regarding business matters.
• Dependability/Work Habits – Understands the importance of timeliness and accuracy in the workplace; meets deadlines and uses time efficiently.
• Safety/Security – Follows safety rules and procedures. Properly secures confidential information per EOHLC and RCAP policies and procedures.
• Interpersonal – Builds positive and productive relationships with co-workers, management, residents, voucher holders and compliance personnel. Maintains confidentiality and trust.
  Confidentiality and trust are maintained.
• Cost Conscious/Fiscal Responsibility – Awareness of the cost of products and services without expending more resources than budgeted.
• Problem Solving – Assists in finding solutions concerning problems relating to the job, department or Agency.
• Confidentiality – Do not disclose applicant/voucher holder information to an unauthorized party including medical history, family status, financial information, and all other personal information. All confidential files will be kept in a locked file and are inaccessible to anyone other than approved staff.
  Utilizes appropriate agency methods to access up to date documents, policies, procedures, forms, templates, etc.

• Education and/or Experience – 1-2 years related experience and/or training working at a housing or social service agency or equivalent…