Head Clerk - MassHire

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The City of Worcester is seeking qualified applicants for the position of Head Clerk for the Mass Hire Central Career Center. The Head Clerk will serve as the first point of contact for a diverse population seeking information at the Mass Hire Worcester Career Center. Under the direction of the Mass Hire Worcester Operations Manager, the position will assist customers with finding job placement resources, direct customers to the appropriate service provider, and schedule customers for Career Center seminars, workshops or other applicable job search services or events.

This position will answer phone calls, route calls, take messages according to established procedures and determine needs of customers, and complete all applicable data entry with timeliness and accuracy.

• Strong knowledge of virtual web‑based conferencing tools such as Microsoft Teams, Web Ex, and Zoom
• Strong knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
• Knowledge of social media platforms
• Ability to conduct labor market research
• Ability to effectively utilize job search platforms
• Excellent verbal and written communication skills
• Excellent customer service skills
• Ability to work in a fast‑paced environment
• Ability to maintain professionalism under all circumstances
• Ability to interact in a tactful manner
• Strong interpersonal skills
• Ability to maintain sensitive, confidential information
• Ability to multi‑task to complete assignments in a detailed, timely and organized manner within a deadline‑oriented environment
• Motivated self‑starter who works well independently and in a team environment
• Ability to operate standard office equipment
• Regular onsite attendance is required
• Ability to establish and maintain effective communication and working relationships with diverse groups
• Ability to evaluate and prioritize tasks in a process‑driven environment
• Problem‑solving skills to identify and resolve potential challenges and risks

• High School Diploma or equivalent
• Customer service and/or clerical experience in a professional office setting
• Excellent communication skills
• Proficient with computers including MS Word, Excel, PowerPoint, and Outlook
• Valid driver’s license and access to reliable transportation

• Associate’s Degree in Business, Public Administration, Liberal Arts, or related field
• Three (3) years of customer service and/or clerical experience in a professional office setting
• Demonstrated expertise in navigating social media channels, conducting labor market research, and/or utilizing job search platforms

For full job description, : https://(Use the "Apply for this Job" box below)./48031