Program Assistant - SNA

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Ascentria Care Alliance has been transforming underserved communities for over 150 years, providing a wide range of services to children, families, and seniors across five states. Recognized as one of the largest human services nonprofits in New England and one of the top 100 women‑led businesses in Massachusetts, we envision vibrant communities where all individuals have access to resources to support one another to overcome challenges and seize opportunities.

The SRS Fingerprinting Specialist/Program Assistant provides digital fingerprinting, report submission, and resource information to sponsors and/or household members for the safe release of minor(s) into the sponsor’s care. This role, funded by a grant from Global Refuge (formerly Lutheran Immigration and Refugee Services), also supports day‑to‑day programmatic operations including answering phone calls, taking messages, assisting walk‑in clients, scheduling appointments, engaging in community outreach, and other support as needed.

The position is a full‑time, forty (40) hour per week commitment with an hourly pay rate. It requires direct work with clients who have experienced trauma related to trafficking, abuse, abandonment, and/or neglect. Fluency in Spanish and English is required, and the assistant will serve as a key interpreter and translator as required.

• Demonstrate a trauma‑informed, human‑centered, and strength‑based philosophy by treating all clients and organizational members in a non‑judgmental and respectful manner.
• Communicate via email and phone with shelter caseworkers, sponsors, grantor staff, and government agencies related to all aspects of the fingerprint program.
• Schedule fingerprint appointments and interact professionally with fingerprint clients while performing digital and/or paper fingerprinting tasks. Competently prepare and timely submit fingerprints according to established procedures.
• Ensure accurate data entry to the case management system. Report monthly fingerprint activity and assure the program meets grant requirements. Maintain fingerprint documents according to policy.
• Identify local medical/mental health/education/legal resources to assist minor(s) and sponsor with social support and successful acclimation to the community.
• Assist sponsors with fingerprinting and family reunification packet, as needed.
• Attend all trainings and monthly conference calls related to the fingerprint program.
• Comply with HHS Rules of Behavior for Use of HHS Information and Resources, ORR Policy and Procedures and Global Refuge Safe Release Support Program Site Operations Manual.
• Provide overall support for the activities within the department as needed including Spanish/English translation and/or interpretations.
• Provide general administrative support including, but not limited to, answering phones, taking messages, inputting data in case management system, and scheduling meetings.
• Maintain client database and case records, including case notes according to departmental procedures.
• Organize, scan, file, and disseminate all documentation received from post office and/or third party organizations as appropriate.
• Schedule and coordinate logistics for immigration clinics, staff trainings, and other informational events.
• Communicate with file shredding service and organize case files eligible for shredding.
• Maintain departmental inventory and order postage, office supplies, and program materials as needed.
• Submit invoices to accounts payable department.
• Submit client payments and information to accounts receivable department.
• Interface with potential clients and gather appropriate information for transmission to paralegals and staff attorneys.
• Participate in weekly staff meeting and training programs as required.
• Function consistently with all agency policies including confidentiality as well as client rights and responsibilities.
• Complete all mandatory trainings and assignments on a timely basis.
• Assist management and perform other duties as assigned.

• High…