Retail Store Manager WOOSTER | Burbank Rd Job Wooster area,Ohio USA,Retail

Overview

Arch Telecom’s Retail Store Manager (RSM) leads a Retail Team to bring the brand to life. RSMs are brand ambassadors, creating energy and excitement around our products and services. They focus on customer needs in a fast‑paced, fun environment, building new and deepening existing relationships.

What you’ll do in your role?

Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store.
Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in‑store.
Ensure the store meets or exceeds sales goals, overseeing all store functions from sales and inventory to the implementation of new store programs and initiatives.
Sell personalized solutions beyond the bare‑bones device and service plan, including unique accessories and up‑coming Internet of Things (IoT) devices.
Keep the store at its best.

Approaching service and sales needs with patience, honesty and empathy. Become proficient in the use of digital tools designed to enhance interactions and onboarding.

Show how our coverage stacks up in customers’ neighborhoods, providing a lightning‑fast LTE network.
Explain how plans and services let customers live unlimited, feel the love, stay connected and go further.
Redefine wireless with device and account inspection, review and troubleshooting.

Complete trainings on in‑store experience, new skills and processes, knowledge of systems and reference resources. Build relationships with and partner with employees across channels, including business and customer service to:

Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment.
Successfully identify and handoff small business leads.
Develop strong peer relationships where we are all accountable for the company’s success.
Be willing to have a good time while providing first‑class customer experience.

The Ideal Candidate Will Bring

Leadership.
Competitive drive and confidence to succeed in a fast‑paced sales environment.
Willingness to lead your team, sharing best practices while serving customers and providing resolutions to issues.
Effectiveness with operational, financial and performance management.
Amazing communication skills to your team and customers.
Prior wireless sales experience.

What’s in it for you?

Employee Stock Ownership Program (ESOP)
Competitive salary pay
Bonus earnings
Automatic raises when reaching attainable milestones
Exciting opportunities for career advancement
A culture of care & excellence
Health benefits for full‑time employees

What “must haves” do you need?

Be at least 18 years of age
Wireless sales experience
High school degree or GED
Ability to stand for long periods of time
Ability to lift objects weighing up to 25 lbs
Reliable transportation
Full‑time (45 hours) availability

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team.

YOU BE YOU!

Apply Now:

Inquiries:

#J-18808-Ljbffr


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