Assistant Store Manager; Store

Full Time Assistant Store Manager (Store 4880)

Join to apply for the Full Time Assistant Store Manager (Store 4880) role at Game Stop
. The Assistant Store Manager supports the Store Manager in all facets of store operations, developing and promoting a sales culture through personalized gaming solutions and outstanding guest service. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager.

• Provide best‑in‑class guest service: greet guests promptly, respond to questions and concerns quickly and courteously, assist with gaming needs, inform about promotions, recommend items, and thank guests for shopping.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that drive sales and repeat business.
• Process purchases and returns accurately using the POS computer system, including making correct changes, bagging merchandise, providing receipts, and delivering top‑notch service.
• Respond to guest comments or questions in person or on the phone; answer calls promptly using the Game Stop phone greeting, and when appropriate, escalating issues to the Store Manager.
• Promote Game Stop’s unique guest benefits (title reservations, trade‑in program, Pro Rewards).
• Assist the Store Manager with setting guest service expectations for associates, training them in policies, procedures, and practices.
• Observe associate performance, provide feedback to the Store Manager, and address unsatisfactory performance as directed.
• Enter written feedback for each associate into Workday/HR system in partnership with the Store Manager.
• Ensure associates complete onboarding, job training, and compliance training before opening or closing shifts.
• Schedule associates, ensuring break and meal guidelines are followed and staffing levels meet guest service goals.
• Approve payroll, enter paid time off, make time edits, and verify all work time is compensated.
• Maintain clean, organized store areas and equipment, ensuring fixtures and products are properly merchandised.
• Fulfill and ship Omni‑Channel orders daily.
• Protect company assets with effective inventory control and loss prevention, including scam awareness, safety best practices, and bank deposits.
• Support the team in meeting sales, profit, and shrink goals and complete required administrative duties.
• Count, balance, and reconcile daily business transaction totals accurately in the POS; complete close‑out paperwork and bank deposit slips correctly.
• Verify shipments for discrepancies, record them in the POS, and communicate to the Store Manager/District Manager.
• Process defectives/recalls and stock pulls accurately and promptly, labeling boxes and including packing lists.
• Maintain awareness of associate and guest safety, reporting injuries promptly per guidelines.
• Assist in maintaining neat store records/files and ensuring manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
• Consistently adhere to Game Stop policies, procedures, and the Associate Handbook and Code of Standards, Ethics & Conduct.
• Adhere to all opening and closing procedures.

• Proof of identity and eligibility to legally work in the United States.
• Minimum 18 years of age.
• High‑school diploma or equivalent required; associate’s or accredited bachelor’s degree in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

• Outgoing and welcoming personality with strong people skills.
• Provide genuine assistance to every guest during every visit.
• Clear verbal and written communication and listening skills; bilingual English/Spanish preferred.
• Achieve objectives in a fast‑paced, rapidly changing environment.
• Work independently and within a team, completing tasks in a timely manner.
• Meet associate performance expectations for attendance, appearance, safety, and workplace respect.
• Operate…