Retail Associate Manager WOOSTER | Burbank Rd

Overview

We’re a national wireless retailer with 200+ stores across the U.S. Since ’93, we’ve been providing superior service and quality wireless products featuring the latest technology. As a recognized leader in the industry, we consistently deliver solutions and service that meet our customers’ demands.

Responsibilities

• Help customers finish their shopping journey, whether online, through Customer Care, or in-store.
• Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in-store.
• Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan.
• Guide customers through the purchasing experience with thoughtful questions, informative answers, and by sharing your expertise.
• Assist the Retail Store Manager with daily operations and coaching.
• Become proficient in the use of digital tools designed to enhance interactions and onboarding.
• Demonstrate how our coverage stacks up, why plans allow unlimited connectivity, and how we are redefining wireless in device and account inspection, review, and troubleshooting.
• Complete training on in‑store experience, new skills and processes, and knowledge of systems and reference resources.
• Build relationships with and partner with employees across channels, including business and customer service.
• Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment.
• Successfully identify and handoff small business leads.
• Develop strong peer relationships where we are all accountable for the company’s success.
• Be willing to have a good time while providing first‑class customer experience.

Ideal Candidate

• Leadership and competitive drive.
• Confidence to succeed in a fast‑paced sales environment.
• Willingness to lead a team and provide resolutions to customer issues.
• Effective with operational, financial, and performance management.
• Amazing communication skills with team and customers.
• Prior wireless sales experience.

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Bonus earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• A culture of care & excellence
• Health benefits for full‑time employees

Requirements

• Be at least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 lbs.
• Reliable transportation.
• Full‑time (40 hours) commitment.

Diversity & Inclusion

We embrace the diversity that makes our employees unique and welcome everyone to our team. You be you!

Contact

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