Associate Director, Markets Business & Client Operations

Job Summary

• The Markets Business & Client Solutions (BCS) brings together the Global Markets Middle Office Team, Markets Client Solutions and the In-Country Markets Operations footprint to foster consistency in client and business face-off across products and geographies.
• Initially reporting to the Global Head, Macro Middle Ofice and Regional Head East, Markets Business & Client Solutions, the successful candidate will be a key pillar of the India Middle Office.
• This is a strategic hire and will include a mandate to embed strong & robust operating models, risk & control principles, enact behavioural change and develop a control focussed culture across the organisation, front to back. Middle Office in Financial Markets at Standard Chartered was created in 2017 to provide dedicated Value-Added support to Front Office and enable business growth, better Risk Management, and resolution of queries for Sales and Trading.
  
  Middle Office acts as the conduit between many different stakeholders and are a client facing function.
• Globally, Middle Office is split out across 13 Locations and covers Macro, Credit and Equity products. They are the main point of contact across Front Office and various Operations groups.
• Our Mission Statement entails "Our mission is to become trusted partners to the FM Business by delivering operational efficiency and superior risk management practices, providing critical trade support to Sales and Trading and generate data-driven actionable insights to drive informed decision-making."

• Instil effective and robust operating models within BCS incorporating strong risk & control frameworks, clear & concise policies & procedures, and optimal business-as-usual (BAU) processes to ensure alignment with the latest regulatory & industry standards.
• Delivery of the BCS strategic roadmap, which incorporates principles from the Process & Controls Simplification programme, Re-platforming agenda and Fit for Growth (FFG) strategy
• Partner with business and COO to continuously provide value add service to drive efficiency and support business growth.
• New business enablement and solutions, partner to deliver strategic FM initiatives.
• Constantly seek opportunities to improve global consistency, work closely with the Hubs (GBS), Centre of Excellence and other regions to close gaps and standardise processes.
• Communicate with clients to solve immediate day to day issues with transactions as well as understand their longer terms needs to shape business decisions in Operations.
• Build strong relationship with Hub teams (Fixed Income & OTC Derivs Ops) to facilitate efficient communications and speedy resolutions of issues:
  • Identify and close knowledge gaps within the Hubs through hands on training.
  • Daily KPI monitoring vs SLA

• Provide senior oversight and face off to senior stakeholders across COO, Sales & Trading Business Leaders, Risk, Compliance, Technology and Operations
• Lead and represent Middle Office in strategic programmes to enable the Bank to meet regulatory objectives and simplification targets.
• Drive global consistency and transparency by defining and maintaining a catalogue of services and capability matrix.
• Establish efficient BAU day-to-day operations and serve as point of escalation for BCS stakeholders internally and externally.
• Awareness and understanding of the wider business, economic and market environment in which the Markets businesses operates.
• Drive new business initiatives to aid revenue and growth priorities. Promote controlled growth through enabling efficient processes and effective controls

• Ownership and stewardship of the Middle Office catalogue of services and process universe including, but not limited to, Trade Capture, Lifecycle Processing, Exception Mgmt., Query Management, Client Liaison and Service Delivery, Project Mgmt.
• Document best practices and guidance for process execution – Integrate standardised, globally consistent approaches across Markets.
• Provide direction to processing and control functions within BCS to create high performing, effective teams.
• Optimise and automate processes to reduce exposure to manual and operational risk…