Senior Manager, Merchandising; Strategy and Process Improvement

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Bring your heart to CVS Health™

At CVS Health, we share a clear purpose: bringing our heart to every moment of your health. Guides how we lead, innovate, and deliver care in a rapidly evolving industry. We believe how we work is as important as what we deliver, and we empower our colleagues to drive meaningful change through our Heart At Work Behaviors™.

The Merchandising Process Improvement team plays a critical, highly visible role in advancing enterprise strategy and accelerating growth. By reimagining and transforming complex, cross‑functional merchandising processes, the team unlocks scalable capabilities that directly impact performance, agility, and customer experience. This work has driven hundreds of millions of dollars in incremental sales and continues to shape how CVS Health competes and wins in the marketplace.

As Senior Manager, Merchandising Process Improvement, you will operate as a strategic partner to senior leaders, identifying high‑value opportunities through data‑driven insights, external benchmarking, and deep business understanding. You will design future‑state solutions and lead cross‑functional execution that translates strategy into measurable results. This role requires strong strategic judgment, analytical rigor, and the ability to influence across functions and leadership levels—while rapidly developing expertise across diverse business domains.

Success in this role means delivering outsized impact, shaping enterprise priorities, and helping scale the next generation of merchandising capabilities at CVS Health.

• Develop actionable metrics and insights by leveraging data and leading first‑level analyses to uncover key business drivers and emerging trends.
• Drive effective planning and execution through disciplined project management across teams and functions.
• Influence and communicate effectively at all levels, including Senior Vice Presidents, through concise storytelling, executive‑ready presentations, and clear recommendations.
• Establish timelines, ownership, and interdependencies that enable teams to execute and deliver results.
• Navigate ambiguity and change while maintaining momentum toward strategic goals.
• Champion innovation by advancing ideas to VP and SVP leadership, balancing growth opportunities with financial risk and cost considerations.
• Monitor progress against strategic initiatives and KPIs, following up to ensure outcomes are achieved.

• Conduct high‑quality analyses to identify sources of value and test hypotheses related to process improvement opportunities.
• Evaluate assumptions, methodologies, and downstream impacts to ensure insights are robust and defensible.
• Synthesize insights on current‑state processes to prioritize initiatives that deliver the greatest business value.
• Design scalable, sustainable processes, tools, and capabilities that support long‑term operational excellence.

• Use data and insights to influence stakeholders and drive informed decision‑making.
• Act as a change agent by embracing and promoting enterprise improvement initiatives across teams and partners.
• Break through implementation barriers by proactively addressing risks and constraints.
• Foster ethical conduct, compliance, and best‑practice adherence through clear policies and governance.
• Facilitate collaboration across functional teams to enable integrated, enterprise‑wide solutions.
• Track performance, retention, and KPI outcomes, providing recurring executive readouts in partnership with cross‑functional leaders.
• Develop and maintain standardized reporting views to monitor macro trends and key business drivers.