Software Development Engineer - SRE, Retail & Pharmacy

Job Summary
:
CVS Health is dedicated to building a world of health around every individual, focusing on creating a more connected and compassionate health experience. The Software Development Engineer - SRE for Retail and Pharmacy will ensure the reliability and performance of distributed technologies, driving improvements in observability and Dev Ops practices.

Responsibilities
:

• Design and implement observability solutions using tools such as Splunk, Dynatrace, Datadog, Prometheus, Grafana, etc. to ensure visibility into retail and pharmacy systems

• Develop proactive alerting and dashboarding strategies to detect and resolve issues before they impact customers and store operations

• Manage Service Level Objectives (SLOs), Service Level Agreements (SLAs), and error budgets for critical store applications

• Involved in incident response and postmortem processes to drive continuous improvement

• Identify and eliminate bottlenecks in development and deployment workflows to improve lead time and reduce change failure rates

• Conduct performance testing and reliability audits to ensure system robustness

• Partner with development teams to embed Site Reliability Engineering (SRE) principles into the software development lifecycle

• Support and optimize applications deployed across CVS retail and pharmacy locations

• Collaborate with infrastructure and store operations teams to ensure high availability and performance of store systems

• Champion containerization and orchestration using Open Shift and Kubernetes in hybrid cloud environments

• Leverage CI/CD pipelines to enable automated deployments at scale

• Understanding of microservices architecture

Qualifications
:
Required
:

• 2+ years of experience in SRE, Dev Ops, or related technology roles

• 2+ years of overall digital or other applicable technology delivery experience

• 2+ years of experience in delivering software in a large-scale environment with reliability and resilience concepts (multi-region, multi-cloud, containerization, etc.)

• 1+ year of experience with programming languages/frameworks

• 1+ year of experience on Cloud Technologies (AWS, Microsoft Azure, Google Cloud)

• Experience with observability and monitoring tools such as Splunk, Dynatrace, Datadog, Prometheus, Grafana, etc.

• Experience using customer feedback tools such as Quantum Metrics, Medalia, and Adobe Analytics

• Strong interpersonal and communication skills, including the ability to engage technical and non-technical stakeholders

Preferred
:

• Experience supporting retail or pharmacy systems at scale

• Experience in Incident Management, Change Management, Infrastructure Support, and Problem Management concepts and processes

• Experience in scripting and automation frameworks

• Experience with source control and continuous integration tools like Git Hub, Bit Bucket, or Jenkins

• Understanding of microservices architecture and cloud-native technologies

• Master’s Degree in Computer Science, Engineering, or related field preferred

Company
:
CVS Health is a health solutions company that provides an integrated healthcare services to its members. Founded in 1963, the company is headquartered in Woonsocket, USA, with a team of 10001+ employees. The company is currently Late Stage.