Workforce Management Functional Expert

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Genzeon, an AI and automation company with deep engineering and data expertise, dedicated to serving the healthcare and retail industries. Our platform solutions – including HIP One, Compliance Pro Solutions, and Patient Engagement Solutions – empower organizations to scale innovation and transform outcomes.

Genzeon is a global community of innovators and problem-solvers, with a culture built on inclusion, flexibility, and purpose-driven work. With four global delivery centers, we support providers, payers, Healthtech, and retail organizations worldwide.

Phoenix, AZ;
Woonsocket, RI;
Hartford, CT;
Dallas, TX (Hybrid – Onsite 2–3 Days/Week) or Full remote

Contract

Client is seeking a high-impact Functional Lead with strong technical knowledge to drive the end-to-end scheduling and labor forecasting capability for Workforce Management. This role will lead business discovery, process and solution design, and delivery execution (configuration/build/integration/testing) across scheduling, forecasting, staffing plans, and related analytics.

• Lead discovery workshops with business stakeholders to understand demand drivers, arrival patterns/seasonality, labor standards, staffing strategies, and scheduling pain points; translate findings into actionable requirements and priorities.
• Drive fit-gap analysis across vendor/product options and current-state tools; recommend the “right” functional approach (process + platform configuration) with clear tradeoffs and decision rationale.
• Design forecasting workflows and operating model (inputs, assumptions, scenarios, overrides, governance) to produce reliable demand and staffing plans.
• Define scheduling design patterns: shift templates, rules, segment windows, trial schedule sets, and schedule optimization constraints; ensure designs support business realities and compliance.
• Establish solution guardrails for accuracy, auditability, and transparency (e.g., how totals are validated, how exceptions/anomalies are handled, how “what-if” analysis is performed).
• Partner with engineering/technology leads to convert functional designs into configuration and build plans (configuration, custom extensions, reporting, automation, integrations).
• Own functional delivery. This includes configuring and customizing vendor applications to meet business needs.
• Drive end-to-end lifecycle execution for enhancements, defects, and releases; ensure documentation and artifacts are maintained in standard tracking tools and processes.
• Define reporting and analytics needs across forecasting accuracy, staffing vs. plan, schedule adherence/coverage, and operational outcomes; partner on dashboards and operational reporting.
• Serve as the functional point leader across HR, operations, and technology teams, driving alignment, decisions, and adoption.
• Support training strategy and enablement materials for business users (planners, schedulers, managers), ensuring new processes and tools are understood and adopted.
• Responsible for adherence to industry best practice, actively engaging with WFM Community on latest advancement. Encourages product innovation and alternative ways of approaching business.
• Responsible for timely delivery of enhancements, project requests and defects, with optimal and scalable solutions.
• Accountable for the health of the product.
• Challenges partners to think differently regarding WFM business processes and operational issues act as a thought partner and model creative problem-solving to impact business decisions.
• Provides strategic direction and guidance to product team and shared services teams, with accountability for mentoring and developing team members.

• Bachelor’s degree in Business, HR, IT, or related field.
• 9+ years’ experience delivering Workforce Management solutions with deep exposure to forecasting, staffing,…