UX Researcher Woonsocket, RI

Job Description

We are seeking a highly motivated and experienced UX Researcher. In this role, you will primarily perform qualitative usability research efforts for our colleague-facing software products. You will play a critical role in understanding the needs, behaviors, and pain points of our colleagues, translating research into actionable insights that drive the design and development of intuitive and impactful software solutions. This role will report to the UX Research Lead and the Sr Manager of UX Design and Research.

$50/hr to $60/hr

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 4+ years in user experience research, with a strong focus on leading and executing qualitative research studies, analyzing data, and presenting findings.

• 3+ years of experience with using research tools and software such as Miro, User Testing, Userlytics, Maze, Adobe Analytics, Dovetail, or similar.

• 3+ years of performing user research on digital products, ideally within the healthcare, health-tech, or fin-tech industries. Strong understanding of UX research principles and methodologies.

• Experience with user research methods (interviews, usability testing, A/B testing, etc.) and familiarity with data analysis techniques to inform design decisions and measure impact.

• Proficiency with Figma, with an ability to create interactive prototypes and high-fidelity mockups for testing and user feedback.

• Genuine interest in improving healthcare through innovative digital solutions and a commitment to leveraging technology to create positive change.

• Excellent verbal and written communication skills, with experience in presenting research findings to stakeholders and the ability to advocate for UX best practices across disciplines.