Executive Director, Retail Front Store & Pharmacy Fulfillment Product Management

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

At CVS Health®, we are dedicated to our values of customer obsession, learning and growth, inclusion and belonging, and integrity. We are proud of our work and excited about the impact we will make for our customers and communities.

The Executive Director,
Retail Front Store & Pharmacy Fulfillment will lead product management for CVS Health retail and pharmacy. Reporting directly to the AVP of Pharmacy Product Management, the Executive Director will drive our product vision and strategy while leading empowered, outcome‑focused product teams. This experienced product management leader collaborates with product engineering and product design leaders as part of the product creators’ team, to deliver impactful solutions that create meaningful value for our customers and the business.

• Effectively communicate compelling product vision and clear strategy to achieve it, aligning teams around a shared path to deliver customer‑centric solutions and measurable business outcomes.
• Build, lead and mentor the product teams consistent with the product oriented operating model and mindset, focused on outcomes and being an advocate for our customers.
• Own the product’s value and viability while actively collaborating with and integrating the product engineer’s and product designer’s expertise throughout the product/feature definition processes.
• Drive ongoing prioritization of initiatives, resources and funding to maximize impact and accelerate time‑to‑value for customers as part of the product creators’ team and in partnership with key stakeholders.
• Act as a strategic partner to business operations, guiding priorities and decisions to ensure product initiatives deliver innovative, customer‑centric solutions that align with overall business objectives.
• Foster a culture of continuous discovery, experimentation and evidence‑based decision making.
• Accountable for successful delivery of products, features and an exceptional customer experience.
• Deeply understand market trends, competitive landscapes, and customer needs through partnership with business operations & customer insight teams and engaging directly with customers to inform product strategy and innovation.

• 15+ years in software product management with success in large‑scale consumer or B2B products
• Experience managing large product teams
• Proven ability to define and execute product vision, roadmap, and strategy across large‑scale consumer or B2B products.
• Experience leading and collaborating with engineering and design teams to deliver customer‑centric solutions, ensuring product viability and value.
• Strong analytical skills with the ability to use data and customer insights to drive prioritization, measure outcomes, and influence stakeholders.

• Continuously seeking ways to improve products by exploring new experiences and technologies.
• Perseverance in the face of setbacks on the path towards outcomes.
• Entrepreneurial mindset with ability to think like a startup founder with a bias for action.
• Listening with the intent of learning and embracing a growth mindset.
• Demonstrated ownership and accountability for both the quality of output and achievement of outcomes.
• Strong ability to influence and persuade both product teams and various business partners through clear, data‑drive reasoning
• Passion for creating transformative user experiences grounded in direct customer engagement and deep understanding of customer needs.
• Thriving in ambiguity and risk taking.
• Curiosity and interest in new technologies, especially AI‑enabled, and experiences created by technology.

• Bachelor’s Degree Required
• Master’s degree Preferred

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