Lead Director, Solution Management

Overview

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

As the Lead Director, Solution Management, you will be responsible for leading efforts to partner with key leaders throughout the organization to deliver best-in-class solutions for our internal and external customers. This role requires multi-disciplinary leadership experience, driving integrated decision making across product, sales, underwriting, technical product development, and operational teams. This role supports the Connected PBM Ecosystem — a multi-workstream program integrating people, process, and technology to optimize enterprise value.

This is truly a unique role offering exposure to each aspect of the PBM. You will leverage deep PBM client and business acumen to guide the development & maintenance of solutions. This role requires strong communication and influencing skills and the ability to align with strategic partners throughout the business to support our most complex clients.

• Initiative Leadership & Execution:
  Act as the Solution Owner of a complex, matrixed workstream partnering closely with cross-functional leaders and serving as a leader of the supporting cross-functional business and DDAT team.
• Guide the design, build, and launch of the workstream features and supporting API, ensuring alignment with PBM business needs and client expectations.
• Serve as a primary business voice in shaping requirements, prioritizing features, and driving delivery timelines.
• Foster collaboration among business, technology, product, and process engineering teams.

• Bring deep understanding of PBM processes, client events, and the operational realities of the PBM business.
• Anticipate and address client strategy, pricing strategy, regulatory, and compliance requirements throughout the development lifecycle.

• Establish processes and performance metrics to ensure the workstream delivers on its intended value
• Develop and maintain documentation, governance, and change management plans to support sustainable adoption
• Guide maintenance, future enhancements, roadmap planning, and integration of evolving PBM business strategy and technology needs
• Own ongoing stakeholder engagement, issue resolution, budget management and performance monitoring
• Clear bias for action to iterate and deliver value while aligning to the north star vision
• Bring a consultative perspective and recommendations to department leaders with an eye toward how digital transformations may require them to adjust their business models
• Enable data-led decision making by leveraging existing data, creating new metrics where necessary and ensuring we activate the data to inform and serve our customers and business

• 10+ years of work experience
• 7+ years of experience in PBM field, with strong exposure to pricing or business operations processes
• Experience leading complex, cross-functional initiatives from concept to sustained operation
• Demonstrated experience in translating business needs into technology solutions and operational processes
• Experience communicating and collaborating with stakeholders, including executive interactions
• Experience leading with Objective and Key Results (OKRs) to drive outcomes
• Ability to travel up to 20% of time

• Experience with application product ownership, agile delivery, and API-based system design

• Bachelor’s degree required

The Typical Pay Range For This Role Is $ - $. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography…