Senior Analyst, Product Operations

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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.

The Product Operations Senior Analyst will be a key contributor to a high-performing team focused on designing, developing, optimizing, and implementing operational strategies to achieve our mission of helping patients on their path to better health through improved outcomes. This role supports the Pharmacy Growth and Omnichannel organization, within the Pharmacy Health Services Product Operations Team. It offers a great opportunity to use your business operations skills to deliver operational success and to leverage communication across the business enterprise.

• Ownership of key business operational processes for one or more patient messaging and engagement programs
• Identifying, optimizing, and implementing business processes for innovative customer care messaging programs
• Monitoring program performance, proactively detecting performance issues, and identifying corrective actions and performance improvement opportunities
• Building collaborative relationships with internal business partners and external B2B clients
• Contributing to quantitative and qualitative analyses

• Delivering successful operational results according to schedule and quality goals
• Delivering quantitative and qualitative analyses that yield critical answers to help increase program efficacy

• 2 or more years of business process operational experience for healthcare service programs that engage patients and drive positive healthcare outcomes
• 2 or more years of contributing to development of business processes across an enterprise organization
• 2 or more years of working in a matrix team organization with a positive team-oriented mindset and a willingness to work on multiple work streams
• Expertise with MS Office Suite

• Bachelor’s degree in business management, Business Operations, Program Management, or similar
• Experience in new product development and project management processes to bring new capabilities from definition through development, testing, and launch
• Analytical experience, designing and executing complex analyses using Excel, SQL, and Tableau

Bachelor's degree or equivalent experience.

40

Full time

The Typical Pay Range For This Role Is $46,988.00 - $. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions addressing diverse needs, including paid time off, flexible work schedules, family leave, dependent care resources, tuition assistance, retiree medical access, and more depending on eligibility.

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We anticipate the application window for this opening will close on: 01/23/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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