Team Leader, CST

Overview

Are you ready to take the next step in your career? As a Team Leader, you will supervise a dynamic team of 3-6 Community Support Specialists (CSS) as they provide mental health services in the community. This includes sharing case management duties within the team and leading by example while working directly with clients, providing guidance, and growing the clinical skills of your CSS team.

Team Leaders hold a unique position within Thresholds: they provide direct service while keeping an eye on the overarching goals of the program. Team Leaders contribute to the program's network of resources by establishing and maintaining community relationships.

You and your team will remove barriers to mental healthcare through case management: connecting clients with resources and helping them navigate complex systems. You will help clients strengthen daily living skills as you drive them to doctors  appointments, to benefits offices, or to the grocery store. You will collaborate with clients to create plans for symptom management and teach coping skills that support clients in reclaiming their lives.

Our culture is supportive, and the Team Leaders are key to setting the tone. During regular team meetings and supervision, you will engage and motivate your staff, provide direct feedback, coach staff to meet billing targets, drive collaboration on client care, and help staff work through challenges. Share knowledge of harm reduction, trauma-informed care, and evidence-based practices and receive ongoing opportunities for training, clinical supervision, and leadership development.

• Supervise a dynamic team of 3-6 Community Support Specialists (CSS) and share case management duties within the team.
• Provide direct service to clients while guiding and developing the clinical skills of the CSS team.
• Engage with clients to remove barriers to mental healthcare, connect them with resources, and help navigate complex systems.
• Drive client transportation to appointments, benefits offices, and other daily activities as needed.
• Collaborate with clients to create plans for symptom management and teach coping skills.
• Lead regular team meetings, provide direct feedback, coach staff to meet billing targets, and foster collaboration on client care.
• Share knowledge of harm reduction, trauma-informed care, and evidence-based practices; participate in ongoing training and leadership development.

• Passion for mental health advocacy
• Strong communication and teaching skills
• Adaptability to staff and client needs
• Superb time management and organizational skills
• A valid driver s license, current car insurance, and a car for daily use
• Willingness to provide transportation to clients in your personal car
• Master s degree in psychology, counseling, social work, or related field required
• 1-2 years of clinical mental health experience
• LSW, LPC, LCSW, or LCPC preferred
• Previous supervisory experience preferred

• Competitive pay:
  Base Salary $69,000 - $72,000 annually, based on supervisory experience and licensure
• Generous PTO (9 federal holidays, 8 days of sick leave, 15-22 days personal and vacation)
• Dental insurance, vision insurance, and 4 medical insurance plans
• 403(b) retirement plan with 3% employer match
• Robust employee assistance program (EAP)
• Mileage reimbursement
• Public service loan forgiveness
• Cell phone reimbursement (up to $50/month)
• Supervision for clinical licensure at no cost (LSW, LCSW, LPC, LCPC)
• Reimbursement for professional licensure and license renewal

Thresholds is a mission-driven agency with a deep commitment to fostering an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency s mission. Thresholds is one of the oldest and largest community mental health organizations in Illinois, and has been recognized as a Chicago Tribune Top Workplace and one of Chicago s 101 Best & Brightest Companies to Work For in multiple years.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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