Esthetician

Description

The Spa at Holbrook Esthetician performs various facial and waxing techniques and spa treatments for high-end clients, maintaining pristine treatment rooms and handling client consultations and aftercare recommendations. Key responsibilities include performing a range of skin care and facial services, assessing client needs, adhering to spa protocols and sanitation standards, recommending skin care products, maintaining their client retention rates, and ensuring a comfortable, luxurious client experience.

They also manage administrative tasks such as updating client profiles and maintaining inventory. Represents the know-how, attention to detail, and elegance of The Spa iver a luxurious, five-star client experience that embodies Holbrook’s values of Luxury, Hospitality, and Wonder.

• Luxury Service Standards
  • Provide a warm welcome using each client’s name.
  • Anticipate comfort needs and adjust environment accordingly.
  • Conclude each treatment and service with a personalized farewell and skincare recommendation card, and invitation for the future service.
• Health, Safety, and Sanitation
  • Adheres to OSHA, ADA, and Georgia State Board of Cosmetology standards.
  • Complies with all product safety and device usage requirements under FDA and state law.
  • Ensures all sanitation and disinfection procedures promote client confidence and visible cleanliness.
  • Maintains a tranquil environment where safety and relaxation coexist.
• Client Consultation
  • Conduct thorough client consultations to understand individual skin health histories, preferences, and any specific concerns or conditions.
  • Tailor facial treatments based on the client’s needs and preferences.
• Facials, waxing and other skin care treatments
  • Perform all menu offerings of skin care and facial techniques, inclusive of Hydrafacial therapies.
  • Administer specialized esthetic treatments, including waxing and lash tinting.
• Technical Proficiency
  • Demonstrate technical proficiency in various skin care modalities, staying updated on industry trends and innovations.
  • Utilize knowledge of skin, skin physiology, anatomy, and chemistry to address specific client concerns.
• Maintaining Treatment Rooms
  • Ensure treatment rooms are clean, well-stocked, and prepared for each client.
  • Create a tranquil and comfortable environment conducive to relaxation.
• Product Knowledge
  • Stay informed about skin care trends, ingredients, and products.
  • Educate clients on the benefits of different products and recommend home care routines to continue the work on their results at home.
• Client Partnership and Education
  • Partners with clients to develop personalized skincare and wellness plans emphasizing education and consistency.
  • Provide clients with information on post-treatment care, including hydration, skin care regimens, hydration, and sun prevention practices.
  • Offer advice on lifestyle changes that may enhance the benefits of spa treatments.
  • Maintain 50% - 70% first time client retention and 75% - 85% returning client retention.
  • Make recommendations on Club and Spa Memberships.
• Health and safety Compliance
  • Adhere to strict health and safety protocols, including cleanliness, sanitation, and proper use of equipment.
  • Maintain a hygienic and safe environment for both clients and staff.
• Client Education and Recommending Add-ons and Upgrades
  • Make recommendations of additional spa services or retail products based on the client’s needs and preferences.
  • Contribute to the achievement of sales targets through effective communication and product knowledge.
• Continuing Education
  • Pursue continuing education opportunities to enhance skills and stay informed about new esthetic techniques and skin care therapies.
  • Attend workshops, training sessions, and industry conferences.
  • Participates in professional and sensory‑awareness training aligned with Holbrook’s Five-Star Service Standards.
• Client relationship management
  • Build and maintain positive relationships with clients, fostering a sense of trust and comfort.
  • Solicit and respond to client feedback to ensure continuous improvement.
  • Maintain 75% - 85% rebooking rates.
  • Achieve Client Retention Rates of 50% - 75%
• Team Collaboration
  • Collaborate with other spa team members,…