Senior Case Manager - Reconnect

Senior Case Manager | Bridges Reconnect Services | Support Young People to Stay Connected, Safe and On Track

Employment Type: Full Time – Maternity Leave Cover (Maximum Term until 02 April 2027)

Work Location: Bridges Reconnect, Woodridge, QLD

Remuneration: $46.77 – $50.33 per hour + Super + Salary Packaging + Access to staff discounts & benefits

About the Reconnect Program: Join our Bridges Reconnect Services as a Senior Case Manager, where you’ll provide early-intervention support to young people aged 12–18 who are at risk of homelessness or family breakdown. This role focuses on helping young people stabilise their living situations, remain engaged in education, and strengthen family and community connections. The program supports both the young person and their family or support network, helping them navigate difficult circumstances and build sustainable solutions.

Reconnect offers counselling, mediation, and practical support to young people who are at risk of becoming homeless, couch surfing, experiencing family conflict, disengaging from school, or needing support to access training, employment or accommodation.

What You’ll Be Doing:

• Provide case management, counselling and mediation to young people and families
• Conduct holistic assessments and create client-led support plans
• Deliver evidence-based therapeutic interventions
• Assist young people to access accommodation, education, training and community supports
• Facilitate group work, life skills programs and psychoeducation
• Work flexibly, including outreach in the community and home settings
• Develop strong connections with local schools, services, and referral networks
• Maintain accurate case notes, data entry, and reporting requirements

What You Bring:

• Experience supporting young people and/or families through case management
• Strong knowledge of youth development, family systems, risk factors and intervention models
• High-level communication, engagement and de-escalation skills
• Ability to work autonomously and collaboratively within a multidisciplinary team
• Confidence using Microsoft Office and case management systems
• Essential: NDIS Worker Screening | Blue Card (Working with Children Check) | QLD Driver’s Licence
• Desirable: Human Services, Social Work, Psychology or related qualification

Why Choose Us?

• Salary Packaging Benefits: take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment)
• Discounts on Health Insurance, Energy, IT & Appliances, Travel & More
• Employee Assistance Program for wellbeing support
• Fitness Passport – Stay active with discounted Gym Memberships for you and your family
• Ongoing Training & Development opportunities to grow your career

About Us: Lutheran Services is a not-for-profit organization with a proud 90-year history of providing care and support to communities across Queensland. Our services extend beyond aged care to include retirement living, home care, disability support, mental health, and family services, always placing the wellbeing of our residents and clients at the heart of everything we do.

How To Apply: To apply for the role, please attach a cover letter, your resume, complete the application form and the questions below. To view the position description please .

We draw on our Lutheran tradition of caring for everyone — the individual, family and the community. We support older people, young people and their families, people living with a disability or mental illness, and families experiencing domestic violence and hardship. We’ve been serving Queenslanders since 1935. We are a not-for-profit organisation with more than 2,200 dedicated people, working across more than 20 sites from South-East to Central Queensland.

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