Manager, Management

Employee Experience Manager

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• Focus on individual and store production goals while maximizing the value of all donations through sustainable practices and secondary market efforts to achieve budgeted sales and margin. Provide coaching to employees on their progress as needed.
• Manage the hiring and onboarding process for new hires. Regularly assess new employees and conduct check‑ins for progress and readiness.
• Oversee hard‑line product rotation to ensure a continuous flow of new merchandise and overall product availability.
• Support the oversight of associates and non‑exempt leadership, ensuring adequate donation and/or POS coverage. Maintain customer service levels, donation coverage, sufficient flow of new quality product and store environment standards.
• Oversee the process to ensure all employees complete and comply with online training requirements. Monitor and support employee performance, providing feedback and development opportunities.
• Accurately enter report data on time and monitor team’s accuracy of data entry and timeliness, providing coaching if necessary.
• Analyze report data and other relevant documentation to identify trends and areas for improvement, providing actionable insights to store leadership.
• Consistently communicate and implement policies and procedures, addressing any concerns from the team. Manage communication channels, including binders and boards to keep employees informed.
• Regularly monitor the sales floor to ensure compliance with operational standards and safety guidelines, maintaining a clean, organized, and customer‑friendly environment.
• Recognize individual employee strengths and delegate challenging work assignments to enhance employee satisfaction, development, and overall productivity.
• Leading and developing talent: partner with coworkers to advance their growth.
• Project and change management: serve as a team member or subject‑matter expert for formal or departmental projects, balancing project work with routine responsibilities and adapting to change.
• Problem solving: work independently with light supervision, researching, analyzing, and evaluating situations and reports.
• Technical skill: advanced knowledge of professional principles and comprehensive knowledge of relevant practices and procedures.
• Community engagement: champion Goodwill’s community initiatives, participate in volunteer opportunities, and engage in industry knowledge groups.
• Perform other assigned job responsibilities and duties as necessary.

• Two years of college education or experience equivalence, and a minimum of 5 years experience.
• Forklift certification, if required at site.
• Work varied schedule and flexible hours; at least two closing shifts per week and every other weekend as scheduled. Additional nights and weekend shifts may be required to meet business needs.
• Must have a working phone that allows for communication accessibility.

• Customer focus: anticipate and meet customer needs, seeking improvement in service.
• Values differences: work effectively with diverse perspectives, backgrounds, and styles while challenging inappropriate stereotypes.
• Communicates effectively: share information clearly, listen attentively, and produce professional documentation.
• Situational adaptability: adapt responses to changing priorities and monitor effectiveness to fine‑tune approaches.
• Drives results: achieve meaningful outcomes by successfully completing tasks and setting high performance standards.
• Ensures accountability: take responsibility for successes and failures, monitor progress, and follow through on commitments.

Regularly lift and/or move up to 10 pounds, frequently up to 20 pounds, occasionally up to 50 pounds. Requires standing for extended periods, hearing and responding to warning devices, vision for computer use, and traveling within the store and donation center. Work may be subject to weather conditions and exposure to hazardous materials, machinery, and high places.

Equal Opportunity Employer (SEW)