Regional Lead Field Service Engineer

Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. As labor constraints rise, costs increase, and global competition intensifies, automation is no longer optional for manufacturers that want to stay competitive.

We deliver automation through a Robotics-as-a-Service model that combines industrial robotics, proprietary software, and full-service support into a single, integrated solution. By removing the traditional barriers of cost, complexity, and risk, we enable manufacturers to deploy automation quickly and realize measurable gains in throughput, safety, and operational efficiency without large upfront capital investment.

Backed by leading investors including Lux Capital, Initialized Capital, Blackhorn Ventures, and Mitsubishi HC Capital North America, Formic is scaling rapidly and building the foundation for a new era of high-performance, Made in America production.

The Fleet Operations Team is responsible for delivering uptime, performance, and visibility across Formic’s growing fleet of deployed robotic systems. Operating at the intersection of automation engineering and real-world factory environments, the team ensures systems remain reliable, supported, and continuously improving. Fleet Operations plays a critical role in protecting customer production, reducing downtime, and strengthening long-term automation performance across a variety of robotic OEMs and manufacturing sectors.

• Perform advanced preventative, corrective, and predictive maintenance on robotic manufacturing cell
• Lead resolution for complex or high-impact service issues, including customer down events
• Serve as the primary escalation point for technical issues within the region
• Provide on-site technical leadership during critical production interruptions
• Support regional coverage planning and flexible scheduling based on service demand
• Mentor and support 2 to 4 Field Service Engineers through hands‑on coaching and technical guidance
• Validate work quality, reinforce safety standards, and ensure consistent service execution
• Monitor system performance remotely using Formic dashboards and tooling
• Ensure accurate service documentation, including root cause analysis and follow‑up actions
• Identify recurring failure patterns and elevate systemic issues for fleet‑wide improvement
• Build trusted relationships with customer site leaders and represent Formic professionally on‑site
• Share field learnings and best practices to improve uptime, reliability, and service quality
• Support onboarding and technical development of new Field Service Engineers

• 5+ years of hands‑on field service experience supporting robotics or industrial automation systems
• Advanced technical proficiency across mechanical, electrical, controls, and robotic systems
• Experience supporting industrial robots from one or more major manufacturers
• Proven ability to independently diagnose and resolve complex system‑level failures
• Demonstrated experience mentoring, coaching, or leading other engineers in the field
• Strong communication skills and composure in customer‑facing environments
• Ability to balance hands‑on technical work with team coordination responsibilities
• Willingness to travel approximately 50% within the United States

At Formic, we believe people do their best work when they feel supported both professionally and personally. That’s why we offer a comprehensive benefits and perks package for full‑time, U.S.

-based team members, including:

• Equity in Formic:
  Participate in our stock option program and share in the success of a fast‑growing start‑up backed by leading global investors
• Competitive & Uncapped Commission Structure:
  Designed to reward performance and impact in commission‑eligible roles
• Comprehensive Healthcare Coverage:
  Medical, dental, and vision insurance through Blue Cross Blue Shield and Unum, with 99% of employee premiums covered and 75% coverage for dependents, with optional buy‑up plans available
• Additional Insurance Benefits: FSA and DCFSA, life insurance, short‑term disability, and long‑term disability through Unum, all 100%…