Desktop Support Engineer/ICT Executive school Job Woodlands area,Singapore,IT/Tech

Position: Desktop Support Engineer / ICT Executive school ] 7094

Monday to Thursday: 7:30am to 5:00pm Friday: 7:30am to 4:30pm Full time $2500 - $3500 (depend on exp)

Job Responsibilites

A. Areas of Technical Support

Support the Personalised Digital Learning Programme (PDLP) Device Management Application (DMA) Portal for monitoring student and teacher devices in compliance with MOE guidelines and policies.

Assist in maintaining the School Assets and Inventory Management System, ensuring proper records of all ICT assets and conducting monthly and ad-hoc wall-to-wall inventory checks.

Support other school ICT systems required for daily operations, including vendor-provided systems for fault reporting and technical support.

B. Frontline Technical Support & Service Delivery

Provide frontline technical support to staff and students on their devices at school locations, including troubleshooting issues with the Schools Standard Operating Environment (SSOE) in collaboration with Desktop Engineers.

Set up and prepare school AV/IT facilities and equipment for lessons, school events and presentations, providing on-site technical support including photography and videography services.

C. Asset Management, Deployment, & Maintenance

Conduct routine checks and maintenance on ICT equipment as specified by the school, tracking and ensuring all AV/IT equipment in classrooms and other locations are in working order for daily use.

Coordinate with vendors for repair, replacement, servicing and delivery of equipment, as well as technical support issues for school and student devices.

Set up and configure school devices for issuance or deployment to staff and students.

D. Reporting, Compliance, and Project Support

Report and document missing, defective or damaged ICT equipment and services to HOD ICT/ICT Manager.

Follow all processes and documentation requirements specified by the school.

Assist HOD ICT/ICT Manager in MOE-initiated rollouts and projects.

E. Content Management & End-User Training

Support teachers on usage of existing software and conduct sharing sessions for staff and students on the use of ICT equipment.

Maintain the school's media data in designated sharing folders. In additional to the above scope, the personnel should be:

Willing to follow school’s processes and perform assigned tasks

Willing to learn new skills and systems

Job Requirement

At least a Diploma in Computer Science, IT, Engineering or other relevant fields
Proficient with ICT/AV setup and troubleshooting
Basic knowledge of asset and inventory management
Microsoft Word (Advance)

Microsoft Excel (Advance)
Microsoft Power Point Advance )
Basic image and photo editing skills
Basic Video & Audio editing
Must have at least 1 year of relevant experience (e.g., ICT Executive or Trainer in schools)
Working experience with Secondary Schools will be an advantage.

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Desktop Support Engineer​/ICT Executive school

Desktop Support Engineer/ICT Executive school