Public Transit Operations Manager

People are at the heart of our business. We lead by example in promoting and ensuring we maintain a strong safety culture, where strict adherence to risk mitigation and safety/security protocols of our employees, passengers, clients, and communities is critical.

We are seeking an individual who possesses strong leadership capabilities and has a high level of integrity someone who will take responsibility for establishing and maintaining effective relationships with their cross-functional departments, employees, and the public to promote and maintain an effective and efficient public transit service.

Critical components:

A highly conscientious leader who:

• Promotes a diverse and inclusive, positive, respectful, and healthy work environment.
• Prioritizes employee engagement and retention strategies.
• Offers professional, personal, and technical development to include continuous learning and mentoring opportunities.

Essential Functions / Process Responsibilities include the following: other duties may be assigned as necessary:

Safety & Compliance

• Ensures that operations are consistent with adopted policies, governmental regulations, and the transit interests of the public.
• Responsible for reviewing and maintaining accident investigations and customer complaints.
• Formulates and maintains the SSEPP.

Leadership

• Excellent interpersonal and public communication skills.
• Responsible for hiring, training, managing, and development of operations personnel.
• Ability to build effective relationships, respond to union grievances, assist in arbitration, and interpret the union contract, where applicable.

Business Acumen

• Oversees and manages through direct reports the daily operations and customer service of the transit system.
• Monitors data of ongoing ridership, fare collection, and key indicators to identify, evaluate, and improve performance. Creates reporting and analysis to improve overall operations.
• Responsible for managing the division’s allocated budget.
• Ability to read and comprehend technical and professional journals and manuals; financial reports, letters, memos, abstracts, instructions; legal documents, ordinances and statutes; and specifications.
• Ability to perform shop math and complete general mathematical functions.
• Ability to write financial reports, memos, letters, instructions, and procedures.
• Ability to speak publicly, conversant in theory and practices of discipline.
• Ability to analyze data and develop conclusions.
• Ability to identify and resolve problems.

Interpersonal/Engagement

• Maintains an effective working relationship and communication with the General Manager, peers and subordinates.
• Remains available to the client’s staff, advisory and advocacy boards, outside organizations, and the riding public.
• Demonstrated ability to partner and collaborate with a diverse staff, address complex or sensitive situations.
• Demonstrated ability to inspire, create and establish effective working relationships with peers, staff, customers, and diverse constituents.

Preferred Education and Experience:

• Bachelor’s degree or equivalent experience, preferably in the transit industry.
• Minimum 3 years’ operations management/supervisor experience in transit operations.
• Must have strong written and verbal communication skills including experience in presenting and speaking to groups.
• Must have excellent computer skills including Word and Excel spreadsheets.
• Experience in working with local governments or municipalities.
• Strong interpersonal skills and the ability to build effective relationships.
• Working knowledge of compliance standards in related areas: FTA, FMCSA, DOT, OSHA, Homeland Security and other state/local regulating bodies.
• Experience in management of daily transit operations, maintenance, personnel management, transportation safety, and transit regulatory requirements.
• Experience utilizing data to identify trends in the business that support strategic and tactical adjustments to ongoing operations.

Leadership Model for Success:

• Safety, Building Teams, Performance Management, Developing Talent

• Business Acumen, Strategic Visionary, Decision Making, Profitable Growth

• Trustworthiness, Building Relationships,…