Access Representative - Per Diem

Base Pay Range

$23.77/hr - $29.05/hr

Position Title: Access Representative I Per Diem

Department: Patient Access

Reports To

Title:

Access Supervisor

DLSE/FLSA Status: Nonexempt/Hourly

Supervisory Responsibilities: Yes (direct reports)

Location: Woodland, CA

Schedule: Per Diem; no set schedule or hours

The Access Representative I works under the Access Supervisor with a team of administrative, clinical and program staff members to perform a variety of patient services responsibilities. The Access Representative I is responsible for greeting patients in person or on the phone and driving a positive patient customer service experience. The Access Representative will maintain a safe and clean reception area by complying with procedures, rules, and regulations and will also be responsible for maintaining continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

Communi Care+OLE provides an inclusive workplace that promotes and values diversity and life experience. Communi Care+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples, people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of all ages and religions, and individuals who have been affected by the legal system. YOU ARE WELCOME HERE.

* The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned. Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation. Duties and responsibilities are not all-inclusive, and they may be assigned or reassigned to this job at any time, due to reasonable accommodation or any other reason.

• Education: High School Diploma or General Education Degree required.
• Experience: Entry level position; one year of experience in a healthcare setting preferred.
• Special Skills / Training:
  • Bilingual strongly preferred English/Spanish/Russian/Dari/Punjabi/Vietnamese).
  • Must certify and remain current in CPR certification.
  • Strong analytical and problem‑solving skills and attention to detail required.
  • Data entry skills, Microsoft Office, and Electronic Health Record system preferred.

• Demonstrates exceptional customer service skills including greeting patients in a kind, compassionate and courteous manner; responds effectively to patient questions; manages multiple priorities and heavy patient workloads with patience and confidence.
• Accurately inputs patient data in full on their records before saving onto EMR system.
• Makes use of designated script and protocol to screen patients for insurance eligibility; refer all self‑pay patients to Eligibility Specialist prior to scheduling a follow‑up visit; place calls to patients prior to appointment in order to confirm eligibility.
• Answers all telephone calls in a timely, efficient, and courteous manner leading to high patient satisfaction; takes accurate and comprehensive encounters at all times using the designated message form.
• Schedules patient appointments with providers and provides accurate information to patients regarding a wide variety of programs and services; pre‑registers all patients; places reminder calls to patients to confirm appointments.
• Accurately charges patients without funding sources according to the Communi Care+OLE sliding scale; collects cash and credit payments from patients; assures that all monies are counted and balanced with receipts at the end of the designated shift.
• Enforces patient privacy and confidentiality guidelines with all clients; ensures that all protected health information is out of view of other patients at all times, and is secure when work shift has ended; ensures that all protected health information is disposed of in the proper manner when required.
• Carries tablet to greet and direct patients at entrance when appropriate.
• Completes the check‑in process and registers patients…