Operations Supervisor

Overview

Nabis is the #1 Licensed Cannabis Wholesale Platform in the world with the largest portfolio of cannabis brands, supplying hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation. We’re building an innovative technology-first platform to scale the cannabis industry and enhance efficiency, transparency, and customer satisfaction.

Nabis is backed by Y Combinator and a roster of tech luminaries and celebrities, including Doordash co-founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan. Our ultimate goal is to become the largest distributor of cannabis products in the world.

Why you’ll love working at Nabis

• Competitive pay at $24.50 / hour, paid weekly.
• You’ll work at the fastest-growing cannabis startup.
• Medical/Dental/Vision is offered to all full-time employees.
• Well-rounded co-workers and teammates with a fun, energetic culture.

The Operations Supervisor is responsible for overseeing productivity and ensuring smooth daily operations. Reporting to the Operations Manager, Nabis Supervisors monitor team performance, analyze effectiveness, assign work, and coach efficiency and quality using superb written and verbal communication. Operations Supervisors adapt to various work settings based on daily requirements and are largely responsible for opening or closing duties as assigned. The ideal candidate communicates effectively at various levels, leverages data in decision-making and process proposals, and demonstrates natural leadership.

• Lead hourly team members to achieve daily operational and delivery goals through effective communication, feedback, coaching, and delegation.
• Proactively seek solutions to capacity-related bottlenecks and quality deficiencies by leveraging inputs from internal and external partners.
• Support operational tasks on an "as needed" basis, including scheduling and facilitating product testing events, and coordinating product pick-ups.
• Communicate with brand partners regarding scheduling, delivery windows, or other details regarding orders as needed.
• Produce detailed, high-quality reporting of actual daily performance vs. goals.
• Provide excellent internal and external customer service, especially when communicating with brand partners and retailers.
• Assist in improving policies through routine communication with end users, operations management, and technical teams.
• Oversee on-road activity, troubleshoot driver barriers, and provide sustainable solutions with safety, partner satisfaction, and efficiency in mind.
• Stay up-to-date on industry trends and regulatory changes, adapting procedures accordingly.

• Must be 21 years or older to work in the cannabis industry
• Cannabis experience: 2+ years
• Customer Service: 2+ years
• Last-mile distribution and logistics: 2+ years
• Associate degree OR 2 years relevant work experience
• Outstanding communication and people skills
• Knowledge of manual and systematic warehouse movement
• Ability to lift 50 lbs., bend, stretch, and twist
• Ability to pass pre-employment background check
• Monday - Friday on-site work availability
• Ability to work occasional weekend shifts

• Excellent organizational and leadership abilities
• Outstanding communication and people skills
• Collaborative problem-solving abilities
• Detail-oriented and highly analytical work habits
• Low-ego, adaptable, and high EQ
• Familiarity with routing-based software platforms
• Able to have disciplinary conversations with employees
• Familiarity with MS Office, Google Suite, and various business software (e.g., ERP, CRM)
• Strong customer service, verbal/written communication, and interpersonal skills
• Must be able to multitask, meet deadlines, and perform duties with a high degree of accuracy and attention to detail
• Embodiment of Nabis Core Values

Nabis is an Equal Opportunity Employer