Production Coordinator

Our unique shop-at-home model allows customers to get perfect new floors without leaving their home. We have an average of 4.7 star rating from our 350,000+ customers and are growing six times faster than our competitors.

We are looking for hard-working, service-minded individuals to fill the role of Production Coordinators across the nation. The Production Coordinator is responsible for delivering the installation of a job to the level of expectation set in the sale of the project, ensuring customers have a positive experience and jobs are produced efficiently and profitably.

The key responsibilities include:

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
• Communicate job progress daily.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Deliver on expectations contracted in the sales process.
• Walk the customer through job at completion and collect final payment.
• Manage job to hit profit objective.
• Complete job costing reports within 24 hours of completing an installation.
• Consistently search for installers that can offer a better experience to our customer with more reasonable rates.
• Resolve conflicts and complaints immediately.
• Keep show room and office organized and presentable.
• Be available for Home Shows.
• Be available to attend training seminars at owner’s discretion.
• Attend at least one form of training per year.
• Continue to educate self on new flooring.
• Attend weekly meeting with Franchise Owner at scheduled time.
• Updates logged daily with status of job and upcoming schedule.
• Work weekly and monthly to hit sales installation goals.
• Make decisions and act in accordance with Floor Covering International’s core values and mission.

Qualifications include leadership skills to manage installers and handle conflict, ability to work independently without supervision, and ability to maintain organization while working on multiple sites.

Compensation: $50,000.00 - $70,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.