NOC Support Engineer II

Who We Are

Kymeta revolutionizes satellite communications through Intelligent Communications Platforms (ICPs). Our electronically steered flat panel antennas enable seamless communications on-the-move. Kymeta solutions serve government, military, maritime, transport, and public safety clients worldwide, providing uninterrupted connectivity and spatial intelligence anywhere, anytime. With over 150 patents, Kymeta is shaping the future of global communications. For more information, visit

NOC Support Engineer

We are looking for a Support Engineer for a new opportunity in our Network Operations Center.

• Provide Tier 1-3 support for all Kymeta products and services
• Manage trouble ticket queues, including escalations to internal departments or external providers, ensuring timely follow up and resolution
• Document all work performed in ticketing system (Salesforce and Jira)
• Be knowledgeable and capable of restoring communications during primary path outages
• Coordinate and record new service activation including but not limited to operational parameters, testing, documentation and implementation
• Assist with earth station equipment and configurations
• Create, improve and peer review Knowledge Base articles, diagrams, processes, and training materials to document networks and products
• Manage SLAs and provide reporting to NOC leadership around published SLAs
• Configure and maintain monitoring tools
• Assist management in continuous process improvement by suggesting ways to improve processes
• Provide support during standard and non-standard workdays or hours to support 24/7-365 coverage. May be required to cover shifts in the early morning, late night or weekends.
• Ability to provide coverage in a 24/7 On-Call rotation
• Must be able to work Monday - Friday 10:30 am- 07:00 pm EST / 7:30 AM – 4:00 PM

• Strong trouble‑shooting and organizational skills and ability to work on multiple projects simultaneously.
• Ability to remotely support devices including, but not limited to, satellite modems, routers, switches, access points, laptops, PCs and servers with various operating systems (Windows, Linux, etc.)
• Prior experience in Satellite (using iDirect or Newtec technologies) or Cellular industry is a preferred.
• This role requires the ability to obtain and maintain a U.S. Secret Clearance.
• Strong attention to detail.
• Ability and willingness to learn new technologies quickly.
• Personal responsibility and reliability.
• Ability to work independently with little supervision.
• Adaptable to a fast‑growing work environment.

• Bachelor's degree, Technical School or 5+ years NOC job experience or equivalent

Kymeta is committed to fair and equitable compensation practices. In the spirit of pay transparency, we established the hourly pay range for this position to be $28.84 - $45.67 per hour. This is the full base salary range for the role. Hiring at the maximum of the range would be atypical, in order to allow for future and continued salary growth.

Compensation packages are based on a variety of factors unique to each candidate, including but not limited to: skill set, years and depth of experience, certifications, and geography. The total compensation package for this position includes an annual target bonus of 10%, stock options, and benefits listed below. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer.

• Medical Plans: A choice between two competitive options
• Flexible Spending & Health Savings Accounts
• Vision & Dental
• Life/AD&DD
• Employee Assistance Program
• 401k
• Paid Time Off
• Exempt employees:
  Flexible PTO and 12 paid holidays per year
• Non‑exempt employees: 15 vacation days, 7 sick days and 12 paid holidays per year

Kymeta is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.