Restaurant Outlet Manager

Overview

Welcome to Pyramid Global Hospitality, where people come first. Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. We are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join our team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

About Our Property

Willows Lodge, an idyllic escape just 30 minutes from Seattle in Woodinville, Washington, is proudly part of the Pyramid Global Hospitality portfolio. Willows Lodge offers 84 inviting guest rooms, 7 versatile meeting rooms, and a total of 5,000 sq ft of meeting space. As a member of the Pyramid Global team, you ll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements.

Willows Lodge provides a professional environment that encourages personal and professional development amidst the tranquil ambiance of Woodinville, with on-site spa facilities and versatile meeting spaces.

What You Will Have An Opportunity To Do

We’re seeking a service-driven, highly motivated Restaurant Outlet Manager to lead daily operations for our Fine Dining outlets and Room Service. This role requires open/flexible availability, including weekends. The ideal candidate is a proactive problem-solver who leads from the floor, sets a high standard, and consistently builds engagement and accountability within the team. In partnership with Food & Beverage leadership, they will help deliver strong financial performance while upholding exceptional quality and guest experience standards.

This manager will ensure smooth, efficient operations across all facets of our restaurant outlets and room service, with a focus on service excellence, staffing, and execution.

What You ll Do

• Lead and manage all Front of House (FOH) operations during service.
• Recruit, train, coach, and evaluate FOH staff to curate exceptional guest experiences.
• Drive service excellence on the floor, handling guest relations and recovery.
• Collaborate with Back of House leadership to ensure seamless operations.
• Oversee wine and spirit sales, training staff and guiding guests with expertise.
• Manage scheduling, labor costs, and budget goals in partnership with F&B leadership.
• Represent the hotel as Manager on Duty when needed and participate in leadership and other interdepartmental meetings.
• Support key relationships across distributors, purveyors, and the broader community.

What You Bring

• 3-4 years of leadership experience in fine dining or luxury hotels (or equivalent education/experience).
• Bachelor’s degree preferred.
• Strong knowledge of wine and spirits.
• Current Food Handler’s and MAST permits.
• Comfortable with basic computer tools/programs (Word, Outlook, Excel, 7shifts).

What Are We Looking For?

Compensation

• $80,168.40
• $84,168.40

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.