Veterinary Receptionist

Overview

Veterinary Receptionist:
Turn your love of animals and skill with people into a great career. Woodinville Veterinary Hospital is an established hospital in Seattle, WA and part of the Cara Network of Neighborhood Veterinary Practices. We’re well known for the dedicated care we give our community’s animal family members, and as one of Cara’s 10 hospital locations, we’re also known as an exceptional place to work.

In real world talk, that means you’ll get the training and support you need to do your job well. Plenty of opportunities to learn, grow, and advance. Acknowledgement and rewards for those who go the extra mile for our clients and their pets.

• Welcoming Clients:
  Know client and patient names and their reason for the visit; assist with client needs (e.g., offering coffee, restroom directions); provide a warm and empathetic welcome to clients
• Phones:
  Prioritize answering the phone promptly, before the 4th ring; ensure phones are never left unanswered, arrange for coverage; check and process voicemail messages; triage phone calls for technicians and veterinarians based on urgency; document all phone conversations with clients in the medical record
• Appointment Scheduling:
  Schedule appointments for new and existing patients via phone and in person; collect necessary patient data; place reminder calls one day before appointments if appointment is not already confirmed through reminder platform; forward book each patient for their next appointment at check-out; track and reschedule canceled and no-show appointments
• Medical Records:
  Record all client interactions in the medical records; record messages and patient updates; obtain medical records from referring practices; alert referring practices when patients are euthanized; fax records when requested
• Housekeeping:
  Maintain a clean and tidy reception desk and lobby; ensure the reception area is free from animal hair and bodily waste; keep the coffee station clean and stocked; assist technicians in cleaning exam rooms
• Fax/Email/Mail:
  Mail information to clients and other practices as needed; answer or triage emails in the general contact inbox; alert veterinarians to incoming faxes via email; process incoming mail and ensure outgoing mail is sent to the post office
• Financial Management:
  Collect payment at the time of service; assist clients with Care Credit applications; reconcile the merchant credit machine at the end of each day; maintain accurate financial records regarding the cash drawer; compile daily checks and credit card reports, and provide them to the Hospital Director at the end of the day unless instructed otherwise
• Other Possible Duties:
  May include completing available continuing education; perform other duties assigned by supervisors as necessary

• We’re looking for someone with demonstrable customer service skills
• Minimum 1 year of veterinary receptionist experience required
• Enjoys educating and connecting with people
• Communicates effectively
• Is reliable and trustworthy
• Shows adaptability and resilience
• Has an interest in community outreach or marketing

Twenty miles northeast of Seattle, Woodinville is surrounded by the natural beauty of the Sammamish Valley. It is inclusive and rich in culture with rural roots—many feel it’s one of the best places to live in the state. Just far enough from the crush of the big city, Woodinville offers its own incredible restaurants and cafes, world-class wineries and microbreweries, and a wide range of activities including skiing, kayaking, hiking, camping and more.

Please apply with a fully updated resume.

Woodinville Veterinary Hospital is an equal opportunity employer. We welcome and celebrate diversity and are committed to creating an inclusive environment for all team members.

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Put pets first. Our first priority is always with the health, happiness, and comfort of our patients. We have designed the Cara experience with the animal perspective in mind. And our care advice is based only on what is best for the pet.

Trust the parent. We believe that caring for an animal is a partnership built on…