Block Advisor Associate Team Leader

Overview

Join to apply for the Block Advisor Associate Team Leader role at H&R Block
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At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business with a long-term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth.

If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

• Support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office.
• Begin working a flexible part-time schedule in early December, ramp up for the busy tax season, and transition to a full-time schedule from January through April.
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
• Lead daily activities to ensure all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards and priorities.
• Lead daily huddles and communicate essential information to office associates.
• Serve as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution and escalating to leadership as necessary.
• Ensure clients are scheduled properly and conflicts are resolved, with escalation to leadership as necessary.

• Prior experience working in customer service or a similar role
• Strong organizational skills and ability to plan and manage day-to-day office operations
• Customer-centric mindset and strong communication skills
• Computer proficiency with MS Office
• Ability to work independently with minimal supervision
• Positive attitude
• Able to work a flexible schedule of 40 hours per week with flexibility based on business needs
• High school diploma / equivalent or higher

At H&R Block, we invest in our people by committing to their total well-being. Our benefits can help associates plan for health, wellbeing and financial wellness needs.

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You
• Neurodiversity and caregiver support available to you and your family
• Discounts on everyday items and services
• Benefits with eligibility requirements:
  Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan
• Additional benefits may be available per local requirements

At H&R Block we are committed to building a Connected Culture where trust, care, and connections help us work together and where everyone feels safe to bring their authentic self to work and belongs as part of a larger team.

H&R Block is an equal opportunity employer and welcomes and celebrates diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

The pay range for this position is $11.00 - $29.00 per hour. Local minimum wage laws apply. This information is posted to provide applicants with information about potential compensation. Individual pay decisions depend on factors such as experience, education, skill, performance, and geographic location. Some eligible associates may participate in incentive plans and benefits including medical and retirement offerings.

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