Senior Manager of Operations, Waxing

Purpose Brands, the parent company of Orange theory, Anytime Fitness, Waxing the City, The Bar Method, and Basecamp Fitness, is seeking a Senior Manager, Operations to join its Waxing the City team. This is a great position for someone who is looking to expand their career, and join a company with a fun, fast-paced and inspirational culture.

• Field Operations – Engage with Franchisees and front-line teams to gather data and form solutions to improve the operational model and/or best practices.
• Maintain an up-to-date, accurate and easy to use Operations Manual - the source of truth for all Franchise policies and standard operating procedures for the brand.
• Gather feedback from Franchisees and teams on new initiatives, process improvements and best practices through all available channels including site visits.
• Become an operational expert, understand best practices and gaps within our studios; provide recommendations and plans to fill the gap.
• Partner with corporate field leadership & Franchisees to identify gaps in operational consistency, customer experience and/or areas to improve unit profitability, and support design and implementation of solutions.
• Support and drive business objectives of Corporate Studios in alignment with overall business plans.

• Lead national rollout of strategic initiatives, improved processes and best practices.
• Follow through on strategic action plans to deliver brand and unit level performance objectives.
• Apply structured methodologies and change management activities including organizational needs analysis, stakeholder management, sponsor roadmap, communication plans, training, change impact analysis, change readiness assessments and risk/resistance mitigation plans.
• Design and deliver both pre and post launch reporting strategies to communicate status and results of change initiatives to leaders across the organization.
• Leverage data (both qualitative and quantitative) to inform and guide business decisions.
• Collaborate with shared services teams to determine appropriate resource models to support delivery of change management activities for assigned work streams as well as explore opportunities for cross-brand efficiency.
• Ensure system-wide uniformity, adoption and adaptation of brand programs, operational standards and procedures and develop programs to monitor studio performance against standards.
• Serve as the business point person / business owner, and where appropriate, decision maker, coordinating resources and capabilities across the organization to support the design, development, test and implementation of business initiatives.
• Manage numerous deliverables across multiple areas of the organization to ensure timely completion within budget.
• Cultivate/contribute to an environment that promotes continuous improvement of business processes, increases consistency, reduces pain points, and improves unit level economics.
• Maintain an efficient and effective process to source, document, and leverage Franchisee best practices to build and/or enhance programs, processes, policies, and initiatives.

• In partnership with the enterprise communications team, determine adequate level of communication necessary to drive adoption of change initiatives and ongoing improvement in franchise engagement scores.
• Serve as the business/brand point person for communication.
• Contribute to the planning and execution of the brand communications calendar.
• Ensure all stakeholders are considered in communications planning.
• Partner with team to draft, edit and deliver internal and external communications.
• In partnership with the enterprise L&D team, ensure appropriate training is included in the implementation of new initiatives, policies, procedures, and products.
• Partner with team to implement methodologies, tools, curriculum, and materials.
• Facilitate learning experiences in both small and large format environments, as well as virtual via webinars or other digital tools.
• Design, schedule and resource webinars and ad-hoc training needs as needed.
• Present initiative status updates to key Franchisees, working teams, and leadership audiences.

• For any direct reports, outline regular ongoing role related and project related responsibilities.
• Support and track work vs expectations of quality, content, stakeholder partnership, and achieving outcomes on expected timelines.
• Foster a collaborative environment within immediate reporting structure, extended organizational, and enterprise level teams.
• Ladder working details up to team and brand level strategies; plug team effort into the bigger picture.
• Create an open access environment to discuss regular efforts, accountability to performance, and maintain a formal 1:1 cadence for each direct report.
• Engage in regular talent management, goal-setting and development, and annual review processes.
• Adjust to organization-level changes and expectations around talent management as…