Team Leader, Management

Join H&R Block as a Team Leader. Lead a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. We’re committed to a high-performing, connected culture where people belong.

• Provide front-line leadership and development for tax office associates to deliver an outstanding client experience and achieve office growth objectives.
• Lead daily activities to ensure deadlines are met with quality, prioritization, and alignment to goals.
• Build an engaging team environment by training and coaching associates to execute Service Standards and recognize outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules, ensure accurate timekeeping, and manage overtime.
• Prepare tax returns, as required.
• Serve as a knowledgeable resource on tax topics and products for associates.
• Partner with District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement.
• Assist the District General Manager in recruiting and interviewing candidates for tax office positions.
• Serve as point of contact for onsite escalated client service concerns and ensure clients are scheduled properly and conflicts resolved.
• Conduct timely performance reviews and address associate issues with the Associate Relations Center as needed.

• Prior experience in customer service, as a shift leader, or a similar role.
• Experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or the Income Tax Course (if you will be preparing tax returns).
• Annual continuing education and ability to meet IRS and applicable state requirements.
• Proficient in MS Office and computer skills.
• Ability to work independently with minimal supervision.
• Customer-centric mindset: passionate, determined, and resilient.
• Flexible schedule and ability to adapt work assignments based on business needs.
• High school diploma or equivalent (or higher).

We invest in our people to support their total well-being. Our benefits can help associates manage health, wellbeing, and financial wellness needs. Benefits include:

• Employee Assistance Program with Health Advocate
• Better You wellbeing program and resources for neurodiversity and caregiver support
• Discounts on everyday items and services
• Medical coverage, 401(k) retirement savings plan, and Employee Stock Purchase Plan (eligibility applies)
• Details at

We are committed to building a Connected Culture where trust, care, and connections help us create an environment where everyone can bring their authentic self to work and belong as part of a larger team. You will be part of an exceptional work environment recognized on Best Companies lists, with colleagues who support each other’s growth.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

The pay range for this position is $15.00 - $65.00 per hour. Local minimum wage laws apply. Pay decisions depend on factors such as experience, education, skills, performance, and location. Some eligible associates may participate in incentive plans; benefits may include medical coverage, retirement plans, and other programs.