Case Manager, OPI Focused

MAKE A DIFFERENCEwith us. Put your social services skills to work in a mission-driven environment.

Northwest Senior and Disability Services is seeking a social services worker to manage a set of consumer cases. Our agency is an innovative and forward thinking with a deep commitment to helping others. We are looking for someone who believes in serving the seniors and adults with disabilities in our community.

We live these core values every day in everything we do. If you live with integrity and are professional, compassionate, and customer-service-oriented you are the type of person we want to hire.

Recruitment #:

Closes:
January 21, 2026

Location:

Woodburn, OR - OPI/OAA Unit

Salary:
Starting at $4,749, with excellent benefits (See below)

Agency Sponsored:
Medical/Dental 100% paid for employee and 90-98% for dependents. Generous paid time off, public employee retirement (PERS), employee assistance plan, long term disability, great culture.

Employee paid:
Deferred compensation, life insurance, short term disability, Colonial Life supplemental plans, legal shield.

Perform professional-level work in the provision of social services for a caseload comprised of seniors and/or adults with disabilities. This case manager position will have a focus on OPI cases.

• Collaborate with other staff members
• Assess consumers' non-financial needs for specific social services
• Develop consumer care plans in accordance with regulations
• Monitor and update the consumers' care plan
• Provide customer service to the consumer according to privacy regulations
• Collaborate with a broad range of social service entities
• Communicate regularly with other staff members to fully comprehend and work to meet a consumer's needs
• Read and understand the information in the consumer's record including written narration and collaborate with others to meet the consumer's needs
• Take advice and suggestions from quality assurance subject-matter experts, peer mentors, and supervisors regarding ambiguous case situations
• Interview consumers about their physical and cognitive activities of daily living to determine a service-eligibility level
• Apply a consumer's financial eligibility to their nonfinancial eligibility to recommend the most appropriate services for the consumer
• Use proprietary software to enter data about the consumer and their service-eligibility including written narration (Oregon ACCESS, Consumer Assessment and Planning System (CAPS), etc.)
• Complete all related forms
• Meet agency reporting requirements
• Participate in quality assurance case reviews to ensure accuracy of case manager's work
• Develop a case management plan for each consumer on the caseload
• Find all necessary case data and then analyze the data to formulate an appropriate plan
• Coordinate the delivery of services to consumers according to case management plans
• Help to arrange in-home, residential, or assisted-living care services; medical supplies, equipment, or transportation; etc. for the consumer
• Assist the consumer to alleviate serious environmental, medical, or social problems
• Modify case management plans and delivery of services according to agency policy
• Assess and monitor risk and work with consumers to eliminate or reduce risk
• Enter consumer data into the appropriate database software and consult other State computer systems (Oregon ACCESS, ONE, etc.)
• Enter written narrative of the consumer's ongoing needs
• Complete and process all required documentation to establish and maintain consumer benefits
• Facilitate and monitor provider payments and quality of services
• Provides supervisor with monthly case count reports
• Understand and commit to follow rules governing consumer confidentiality, privacy, provider records, and investigations
• Use good judgment, courtesy, and tact when working with internal and external customers
• Understand and respond to requests from internal and external customers, social service professionals, and/or the general public in compliance with privacy laws
• Adhere to agency standards regarding the security of and access to private consumer information
• Work with the public and private agencies and institutions that provide social support services to seniors and adults with disabilities, including onsite visits
• Interpret federal and state laws and regulations pertaining to benefits and apply them accurately to assist consumers
• Advise applicants, consumers, and the general public on their rights and responsibilities regarding assistance programs
• Know about a variety of local services such as food banks, in-home care providers, energy assistance programs, mealsites, legal services, etc. and connect consumers with any applicable resources as needed
• Provide technical assistance to community resources, in-home and medical providers

• The problems and issues confronting the consumers the agency serves
• The state and federal laws regulating the consumer's social services
• Casework methods and techniques to…