Sales Associate

Overview

PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand focused on modern, confident, and effortless style for work, everyday wear, or special occasions. Bonobos is a menswear brand known for exceptional fit and a personalized retail model. Brands are available in over 400 Express stores and Express Factory Outlet stores, 50 Bonobos Guide shops, and online at  and

Store name:
Woodburn Premium

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a great customer experience and deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait time.
• Positively resolve customer service issues and communicate resolutions to Store Management; escalate as needed.
• Drive credit and loyalty member programs by explaining benefits and encouraging participation.
• Other essential functions may occur as directed by your supervisor.

• Education:
  
  High School or Equivalent
• Years of
  
  Experience:
  
  0-2 years of relevant experience (minimum 6 months)
• Proficient in the use of technology (iPad, registers)
• Availability including nights, weekends, and non-business hours
• Meets physical requirements

• Previous retail experience preferred
• Customer service skills and ability to interact with customers
• Strong verbal and written communication with customers, leadership, and associates
• Demonstrated collaborative skills and ability to work well within a team

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

For part-time associates, PHOENIX offers options to obtain individual insurance coverage and eligible 401(k) participation. Additional benefits include paid sick leave where applicable, Express merchandise discount, Learn & Earn incentive program, and voluntary benefits through You Decide. Actual compensation is based on location, education, skills, and experience.

PHOENIX is an equal opportunity employer. PHOENIX does not discriminate in recruiting, hiring, or any terms and conditions of employment based on protected characteristics. We provide reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job, contact us at (say "Associate Relations") or A

Notification to Agencies: PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies without a signed Master Service Agreement and HR approval.