Retail Fragrances Sales Associate, Woodbridge Center - Part Time

Overview

Be part of an amazing story. Macy's is more than just a store. We’re a story about innovations and traditions, inspiring stores, irresistible products, and memorable moments for customers and colleagues.

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences, making them feel confident, valued, and inspired. You demonstrate and sell a wide range of fragrances and related beauty products, while educating customers on notes, layering techniques, and usage.

You contribute to a seamless shopping experience by fostering meaningful connections, anticipating needs, and delivering service with care.

• Colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. They review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions, so they are ready to engage, educate, and sell with confidence.
• On the floor, they focus on the customer — offering a warm welcome, making eye contact, and creating friendly, personal conversations to build customer relationships.
• Throughout the day, they maintain a shoppable space by merchandising new receipts, processing damages, handling testers and merchandise returns to vendors, updating signs and pricing, and supporting merchandise moves.
• They finish strong by sharing Loyalty program benefits, ensuring customers have what they need, and ending with a sincere thank-you, often using the customer’s name.
• They support one another with honesty, care, and collaboration to better serve customers and communities.
• They strive for excellence as a journey, take pride in their work, achieve sales goals, and learn from each other to deliver individual and store results.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules include weekend shifts. Hours depend on business needs and colleague availability. Information regarding hours needed for benefit eligibility can be found here.

• Flexible availability, including days, evenings, weekends and holidays with reliable attendance and punctuality
• Must be able to:
  • Understand and communicate effectively with customers, co-workers, and supervisors
  • Read and understand employment policies and safety rules/procedures in English
• Able to engage customers with warmth and expertise by acknowledging them promptly, assessing their preferences, demonstrating fragrances, and offering tailored product recommendations
• Drive sales and loyalty by using clientele tools to build lasting relationships, promote new launches and events, and collaborate with the Beauty team
• Maintain a polished and efficient environment through accurate merchandising, inventory upkeep, hygiene and compliance standards, and effective use of point-of-sale and mobile selling technology
• Be comfortable communicating and collaborating with customers and colleagues
• Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
• Meeting and surpassing daily sales goals by delivering exceptional service
• Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience
• At least 1 year of customer service or selling experience required

• This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs, stooping, kneeling, crouching, climbing…