Assistant Store Manager; Store

Full Time Assistant Store Manager (Store 4688)

Join to apply for the Full Time Assistant Store Manager (Store 4688) role at Game Stop

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide.

• Provide best‑in‑class guest service: greet guests promptly, respond to guest questions/concerns quickly and courteously, assist with gaming needs, inform of special promotions, recommend additional items, apply selling behaviors, thank every guest and prioritize guests over tasks.
• Support the total shopping environment: visual and operational elements, current sales initiatives and guest relationships.
• Process guest purchases and returns using the POS computer system accurately and efficiently.
• Respond to guest comments or questions in person or on the phone; answer calls promptly and professionally, escalating issues to the Store Manager when appropriate.
• Promote Game Stop’s unique guest benefits such as new title reservations, trade‑in and Pro Rewards loyalty programs.
• Assist the Store Manager with setting guest service expectations for store associates and training associates on company policies and procedures.
• Observe associate performance, provide feedback to the Store Manager and address unsatisfactory performance.
• Document written feedback for each associate in Workday or the HR service management system.
• Ensure all associates complete onboarding, job training and compliance training before opening or closing a shift.
• Schedule associates, supervise staffing levels and ensure staffing guidelines are followed.
• Approve payroll, enter paid time off and verify all time worked is paid.
• Maintain cleanliness and merchandising of all store areas, including restrooms, fixtures and equipment.
• Fulfill and ship Omni‑Channel orders daily.
• Protect company assets through effective inventory control, loss prevention practices and bank deposits.
• Support the team in meeting and exceeding sales, profit and shrink goals and complete required administrative duties.
• Perform store inventory counts, restock merchandise and organize the sales floor.
• Reconcile daily business transaction totals accurately in the POS system and complete closeout paperwork and bank deposit slips.
• Verify shipments for discrepancies, record them and communicate with the Store Manager or District Manager.
• Process defectives/recalls and stock pulls accurately and promptly, ensuring proper labeling and packing lists.
• Maintain awareness of associate and guest safety, identify hazards and report injuries promptly.
• Maintain store records and files in an organized manner and ensure manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
• Consistently adhere to Game Stop policies and procedures, including the Associate Handbook and the Code of Standards, Ethics & Conduct.
• Follow all opening and closing procedures.

• Proof of identity and eligibility to legally work in the United States.
• Minimum age 18 years.
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree with emphasis in business, marketing, merchandising or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service or management experience preferred.
• Video game knowledge preferred.

• Outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest during every visit.
• Excellent verbal and written communication and listening skills. Bilingual English/Spanish preferred.
• Ability to achieve objectives in a fast‑paced, rapidly changing environment.
• Work independently and within a team to perform all tasks in a timely manner.
• Meet associate performance expectations including attendance, appearance and safety.
• Operate Point‑of‑Sale computer system.
• Basic…