Assistant Manager, Guest Experience | Stonebridge at Potomac Town Center

Assistant Manager, Guest Experience | Stonebridge at Potomac Town Center

Join to apply for the Assistant Manager, Guest Experience | Stonebridge at Potomac Town Center role at lululemon
.

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth‑focused environment for our people.

The Assistant Manager, Guest Experience is an essential part of the store leadership team, ensuring our team members and guests receive a quality experience in our stores every day. Assistant Managers lead from the floor to build, manage, and develop team members, creating an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow.

• Create and foster a respectful and inclusive team environment by welcoming and celebrating differences.
• Engage team members by helping them understand how their work supports the success of the store and lululemon overall.
• Implement the Store Manager’s People vision and cascade it to team members.
• Support the Store Manager in hiring and building a strong, diverse team.
• Support ongoing learning and development by providing direct feedback, coaching, mentoring, and continuous development check‑ins.
• Lead performance management activities, including feedback, rewards, documentation, and addressing performance concerns.
• Address employee concerns or issues by partnering with internal support as needed.
• Lead an exceptional guest (customer) experience on the floor, assessing the level of guest connection and technical product education.
• Provide retail floor leadership, making in‑the‑moment decisions to maintain efficiency and effectiveness.
• Resolve guest feedback and address emergent issues, including escalations and urgent requests.
• Partner with other managers to review business data and metrics to inform planning processes.
• Maintain strategic product presentation and visual merchandising, ensuring product recovery, restock, destock, or minor changes are accomplished.
• Open and close the store in accordance with procedures.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.
• Accountable for delegated aspects of controllable budget and labor hours.

• Inclusion & Diversity:
  Creates/supports an inclusive environment that values/celebrates differences.
• Integrity:
  Behaves in an honest, fair, and ethical manner.
• Leadership:
  Is able and desires to lead and inspire others.
• Guest
  
  Experience:
  
  Actively creates an inclusive, high‑caliber experience for every guest.
• Team Building:
  Creates and develops teams that maximize accomplishments.
• Decision Making/Problem Solving:
  Uses logic and reasoning to evaluate alternatives and make effective, timely decisions.
• Strategic Thinking:
  Sets strategies aligned to the company’s vision and values.
• Change Management Leadership:
  Leads others through change processes and uncertainty.
• Interactive Communication:
  Conveys information effectively and understands information shared.

• Must be legally authorized to work in the country where the store is located.
• Must have the ability to travel to the assigned store with reliable transportation.

• Work occurs on a variable schedule which could include early mornings, mornings, afternoons, evenings, late nights, overnights, weekends, and holidays.

• 1 year people management experience.
• 1 year leadership experience, including managing business operations, administration, and projects or processes.

• Education:
  
  High…