Member Team Lead

Position Summary: As a Member Team Lead at Sam's Club, you assist management with supervising associates, ensuring member service, compliance, and operational excellence.

Base pay range: $22.00/hr – $30.00/hr

• Assist management with supervising associates, assigning duties, communicating goals and feedback, training on processes and procedures, and providing guidance on member service approaches.
• Communicate and support membership by providing information on membership types, processing memberships, upgrades, and credit accounts, encouraging renewals, and participating in sales and marketing events.
• Provide member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, and supporting self‑service technology.
• Oversee assigned area by handling claims and returns, zoning merchandise, identifying shrink and damages, and maintaining cleanliness.
• Complete accounting records, file transactions, and prepare daily deposits, Cash Fund Transfers, and financial analysis reports.
• Develop, communicate, and implement processes to meet business needs through collaboration, analysis, monitoring, and improvement opportunities.
• Demonstrate compliance with company policies, procedures, and ethics, using the Open Door Policy, and correct ethical issues.
• Lead and participate in teams by sharing resources, coordinating work assignments, providing feedback, and modeling adaptability.

• Health benefits:
  
  medical, vision and dental coverage.
• Financial benefits:
  
  401(k), stock purchase, company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting, and other paid leave.
• Education benefit:
  Live Better U program covering tuition, books, and fees for full‑time and part‑time associates.
• Additional compensation: premiums ranging from $0.35/hr to $3.00/hr based on schedule, facility, season, or specific work performed.
• Other benefits: short‑term & long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.

• 6 months retail experience including operating front‑end equipment (e.g., cash register).
• 6 months customer service experience.
• Must be 18 years of age or older.

• Front‑end team leadership experience.
• Supervisory experience, including hiring, evaluating, mentoring, and managing workload of others.

Location: 14050 Worth Ave, Woodbridge, VA , United States of America

Seniority level: Mid‑Senior level

Employment type: Part‑time

Job function: Information Technology

Industry: Retail

Walmart and its subsidiaries maintain a drug‑free workplace with a zero‑tolerance policy regarding illegal drugs and alcohol.

Referrals: Referrals increase your chances of interviewing at Sam's Club by 2x.