Assistant Store Manager

Description

Job Title:

Assistant Store Manager

Company:
Savers and affiliated brands (Savers, 2nd Ave, Value Village, Unique, Village des Valeurs, Savers Australia)

Savers is one of the largest for-profit thrift operators in the United States, Canada and Australia, championing reuse and inspiring a future where secondhand is second nature.

• The opportunity to celebrate uniqueness and contribute within a diverse team.
• A purpose-driven company focused on environmental and community impact.
• Investment in career growth with aggressive store expansion plans.

• Bundled health plans: medical, Rx, dental and vision.
• Company-paid life insurance.
• Health and wellness programs (stop smoking, diabetes coaching, on-demand care).
• 401(k) plan with generous company matching.
• Paid time off for leisure or hobbies.
• Mental health services.

Responsible for the overall management and direction of the production process, leadership of the team, and ensuring store performance meets financial targets per the operating plan.

• Ensure financial targets and key metrics are achieved.
• Able to analyze and act on key metrics.
• Inspect sales floor for shop-ability and a positive customer/donor experience.
• Prioritize and direct team member activity.

• Lead, direct, and supervise supervisors and production team members.
• Plan staffing needs and coordinate recruitment and training.
• Observe, assess, and coach supervisors and team members regularly.
• Identify and develop high-potential supervisors and team members.
• Maintain a respectful, values-driven workplace.
• Use open communication tools and convert input into action.
• Fulfill manager on duty responsibilities and oversee the store as acting manager when assigned.

• Respond to customer/donor questions, requests and complaints.
• Deliver a positive, unforgettable customer/donor experience.
• Actively engage with customers/donors for first-hand feedback.
• Implement sales and marketing promotions when required.
• Assist donors per Company standards.

• Manage item put-out condition & volume, production margin, price spread and seasonal backstock.
• Ensure all sellable items are available.
• Plan, schedule, assign and direct team work to achieve sales, service, production, labor efficiency and profit objectives.
• Manage production workflow efficiencies and organization.
• Oversee quality control checks throughout all production stages.
• Lead the morning maintenance program.
• Partner with the Community Donation Manager/Retail Sales Manager to manage OSD flow and process.
• Ensure accuracy of daily stock-on-hand (SOH) and merchandise supply requirements.
• Leverage recycling program to reduce landfill.

• Protect company assets and information.
• Promote loss prevention awareness.
• Maintain safety through education and consistent follow-up.
• Oversee certification process for Big Joe, baler and Lock-Out/Tag Out (LOTO).

• Excellent presentation skills.
• Strong verbal and written communication.
• Ability to observe, assess and coach others.
• Common sense understanding to carry out instructions.
• Reasoning, decision making and independent judgment.
• Proficient in all Microsoft Office applications.

• High School diploma; post-secondary degree or diploma preferred.
• Results-driven retail store management or industrial management experience.
• Strong mathematical and analytical skills.

• Frequent lifting and carrying of products up to 5 lbs, occasionally up to 50 lbs, and pushing/pulling of racks/carts weighing 50–250 lbs.
• Frequent reaching out in various levels and directions.
• Dexterity for complex hand-eye tasks, including keyboarding.
• Continuous standing, frequently walking, stooping, bending, twisting, and occasional kneeling.
• Read written and electronic documents and product labels.
• Continuous need to hear and verbally communicate.
• Exposure to hazardous machinery, solvents, radiation, dust, and temperature fluctuations.
• Adjust work schedule to business needs (nights, weekends, holidays).
• Navigate work environment that may include large industrial machinery, heavy equipment, and moving forklifts.
• Frequent reaching to various levels and directions to move/stack boxes of product.
• Continuous standing, frequent walking, stooping, bending, and twisting and occasional kneeling needed to stack and/or stock product(s) on display racks.

Exempt

Will periodically need to drive to meetings or other stores for business purposes.

14427 Potomac Mills Road, Woodbridge, VA 22192

Savers is an E-Verify employer.