ITSM Analyst — ITIL​/Scrum, KPI-Driven Improvement

A Native American Tribal organization is seeking an IT Service Management (ITSM) Analyst to support the design, implementation, and monitoring of IT service management processes within an organization. The ideal candidate should have at least three years of professional experience, proficiency in ITIL and Scrum frameworks, and an active Secret security clearance. The position requires collaboration with business and technical teams, and responsibilities include managing service quality metrics and driving continuous improvement initiatives.

Benefits include comprehensive health insurance and a 401k plan.
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