Manager, Office - Urology

Join to apply for the Manager, Office - Urology role at GI Alliance in Washington, DC with a salary range of $75,000–$90,000.

We are looking for a passionate, engaged Office Manager who is career oriented to work in a growing Medical Practice. The Office Manager’s responsibilities include overseeing office operations, managing staff, and ensuring a quality patient experience for everyone we provide care for. An ideal candidate is a self‑starter who is comfortable in a leadership role, has excellent organizational skills, and has a strong ability to multitask.

Operational Leadership:

• Develop and implement operational policies and procedures to ensure the smooth functioning of the clinic.
• Supervise and coordinate the activities of clinical and non‑clinical staff.
• Monitor and manage the scheduling of visits and other patient procedures.
• Ensure that equipment and supplies are maintained and that there is an adequate inventory.

Staff Management and Development:

• Recruit, hire, and train staff, and oversee their performance evaluations.
• Foster a positive and collaborative work environment.
• Provide leadership and professional development opportunities for staff.
• Co‑train clinical and clerical staff in their roles to ensure proper completion of job functions and development of skills.

Front Desk / Check‑out Coverage:

• Maintain efficient patient flow.
• Ensure patients are checked in and greeted properly by staff.
• Make certain proper procedures for follow‑up are adhered to.

Patient / Doctor Scheduling:

• Ensure patients are routed to correct providers in a timely fashion.
• Coordinate with front desk and providers to create efficiency in patient flow.

Employee Scheduling:

• Manage timesheets for staff and ensure proper logging of time worked and schedule adherence.

Opening and Closing Office:

• Ensure staff completes all office opening and closing procedures.

Customer Service:

• Address patient questions regarding billing or terms of care.
• Support staff in communicating practice policy to patients.
• Provide exceptional customer service in person and by phone.

Inventory Management:

• Ensure clinical supplies are replenished and maintained at appropriate levels.
• Monitor and order general office supplies as needed for daily operations.

Regulatory Compliance:

• Stay up to date with all federal, state, and local regulations and accreditation standards related to the clinic.
• Ensure the clinic’s compliance with all regulatory requirements and standards, including patient safety and infection control.
• Prepare for and participate in inspections and surveys by regulatory agencies.

Quality Assurance and Patient Care:

• Implement and oversee quality assurance and improvement programs.
• Ensure that patient care is delivered at the highest standards, focusing on safety and satisfaction.
• Address patient complaints and concerns in a timely and appropriate manner.

• Other duties as assigned.

Education: High school diploma or GED. Associate’s or Bachelor’s degree preferred.

• Supervision: 3 years (Preferred)
• Medical supervision: 2 years (Preferred)
• Medical records: 2 years (Preferred)

Work performed in an office environment. Involves frequent contact with staff and patients.

Manual dexterity for office machine operation including computer and clinical equipment; stooping, bending to handle patient mobilities; sitting or standing for extended periods. Stress due to multiple staff demands and deadlines.

Mid‑Senior level

Full‑time

Administrative

Hospitals and Health Care