Unit Coordinator - Woodbridge, VA;

Unit Coordinator I – Behavioral Health Crisis Care

We’re not just behavioral health people—we’re crisis people.

Connections Health Solutions is a leading provider of immediate‑access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.

Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent: to improve access, inspire hope, and provide the right support.

Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side‑by‑side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other.

We embrace change and innovation, striving to find better ways to fulfill our mission.

We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

What You’ll Do:

• Greet individuals, families, and visitors with a friendly and professional demeanor, helping to create a welcoming and supportive environment.
• Register individuals for services, including verification of Medicaid eligibility, enrollment with a health plan, and/or confirmation of other third‑party insurers. Collect appropriate authorizations and release of information documents. Schedule appointments (if applicable).
• Work collaboratively with the clinical team and communicate any concerns regarding a individual's presentation (psychiatric or medical) to the appropriate discipline.
• Maintain unit security by following procedures, monitoring the visitor log, and issuing appropriate badges.
• Accurately manage episodes of care in the Electronic Health Record (EHR) and coordinate discharges with inpatient facilities.
• Obtain clinical records/documents as requested. Communicate information to physicians, nurses, and clinical team members. Coordinate with other providers to assist with the discharge and/or transfers.
• Assist with ECO/TDO process. Liaison to all departments and is the key communication link between multiple disciplines associated with individual care and the smooth functioning of the unit.
• Coordinate the ordering of individual meals, equipment, and maintain unit supplies necessary for daily activities.
• Promote a welcoming environment with excellent customer service. Serve as a resource to families, visitors and vendors.
• Answer incoming calls, provide information, transfer calls and/or take messages as necessary.
• Complete all required training, attend monthly meetings, and maintain required competencies.
• Coordinate civil commitment process with all necessary stakeholders, notarize legal petitions.
• Perform all other duties as assigned.

• High School Diploma or equivalent.
• 1 year of exceptional customer service‑oriented work experience.
• 3 years of clerical experience.
• Current Notary or ability to become a notary within the first 90 days.
• Must be able to perform Safe Clinch patient restraint techniques.
• Compliance with Company’s mandatory vaccination policy. All successful applicants must be fully vaccinated and provide proper documentation, or obtain exemption per the Company’s exemption process before their start date.
• State of Virginia Fingerprint Clearance.
• Must pass Virginia Department of Behavioral Health & Developmental Services (VA DBHDS) background check.
• Must pass Virginia Department of Social Services (VA DSS) Office of Background Investigations – Central Registry Search.

• Previous behavioral health experience.

• Comprehensive health insurance:
  Medical, Dental, Vision, Accident, Critical…