Parking Operations Specialist

Parking Operations Specialist General Description

This position performs routine administrative, operational, financial, and customer‑support services related to campus parking and NOVACard operations.

• Perform front‑office duties including permit sales, citation payments, NOVACard issuance, cash drawer reconciliation, and general customer support.
• Manage Print Services: refill paper, toner, and staples as needed, and troubleshoot paper jams.
• Support duties: monitor Smarter Track for tickets, address tickets as required, and elevate to Tier 2 when necessary.
• Perform parking enforcement duties: check applicable parking areas for infractions, issue citations, maintain parking equipment and hardware.
• Operate a state enforcement vehicle while performing duties.

• Interpret and apply policies, procedures, and guidelines.
• Strong interpersonal skills and ability to answer phones.
• Good problem solving and critical thinking skills.

• Customer service experience.
• Computer experience working in a Windows environment.
• Valid driver’s license.

• Experience in an office environment.
• Cash‑handling experience.
• Experience dealing with customer concerns and problems.

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The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include fingerprint checks, local agency checks, employment verification, education verification, credit checks (relevant to employment), and completion of the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: /

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non‑merit factors.