Care Navigator

Little St Johns Surgery are looking for a part-time care navigator/receptionist to join our team in Woodbridge. You will need to be flexible, highly motivated and friendly with an excellent eye for detail. The post is offered on a part-time basis for 22 hours per week and you will be working the following days and hours;

Monday: 8.00am to 1pm

Wednesday: 1.00pm to 7.00pm

Thursday: 8.00am to 1pm

Friday: 1.00pm to 7.00pm

You will also be asked to cover occasional Saturday mornings, holidays and sickness as required. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

• Handle all telephone and general enquiries in a professional manner, referring callers to appropriate healthcare professional.
• Make appointments for patients in accordance with practice protocols.
• Ensure that messages and requests for visits are recorded.
• Process all post and electronic communications on the day they arrive.
• Manage the uploading and downloading of temporary resident forms.
• Manage the waiting list for 24 hour blood pressure monitoring and 24 hour ECGs.
• General filing, photocopying as required.

We are a friendly forward thinking dispensing practice located in the heart of Woodbridge,with over 7,000 patients. We are proud to have an Outstanding CQC rating and over 95% patient satisfaction score in the National Patient Survey for the past 3 years.

Further information about us can be found on our website

Ifyou would like to find out more information about this role, please see the attached job specification.

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Previous medical or healthcare receptionist experience is desirable.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.