Operational Account Manager, Freight Operations, Road

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world.

Location:

Iselin, NJ

Division:
Road

Job Posting

Title:

Operational Account Manager, Freight Operations, Road US

Time Type:
Full Time

The Operational Account Manager, Freight Operations is an integral part of the Road US team's freight brokerage operations and assists with the establishment and development of relationships with customers by providing exceptional customer service. They are responsible for developing the branch's house accounts, while continuously seeking out new growth opportunities with current and new clients and overseeing the flow of communication with clients regarding all aspects of the account.

• Develop the overall customer relationship via all methods of communication, phone, email, and in person.
• Negotiate with transportation carriers and providers to obtain rates and determine services available.
• Research and determine growth opportunities within the branch's house accounts.
• Investigate, action and establish new customer leads and opportunities.
• Examine customer requests to provide best service options and pricing available.
• Proactively handle customer shipment requests.
• Utilize our TMS system and provide data input to facilitate material movement, planning, and scheduling.
• Provide direction and set pricing guidelines for Carrier Sales team.
• Monitor shipment tracking progression from pickup through delivery and communicate accurate and up-to-date information to the customer and/or Key Account Manager.
• Ensure customer expectations are met or exceeded through close communication with Carrier Sales team.
• Track and trace shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers.
• Prepare spend reports as needed and hold regular check‑ins via Q  or M  with the customer.
• Drive new business acquisition and customer growth through a strong commercial mindset and proactive approach.
• Other duties and project work as assigned by manager.

• High School diploma.
• 3 years’ experience in logistics, transportation brokerage, or related field.

• High School diploma.
• 3 years’ experience in logistics, transportation brokerage, or related field.

• Proficient with all Microsoft Office applications:
  Word, Excel, Teams, and PowerPoint.
• Solid analytical experience in Excel required.
• Experience with transportation management systems.

• English (reading, writing, verbal)

• Position requires strong mathematical skills for pricing, negotiating and project development.

• Superior leadership skills and ability to build and cultivate strong relationships.
• Driven, enthusiastic, and highly motivated.
• High attention to detail and ability to multitask.
• Strong organizational skills.
• Ability to thrive under deadlines and work in a team environment, while also delivering independent results.
• Excellent interpersonal communication and problem‑solving skills, verbal, written and in person.
• Strong prioritization skills and works with a sense of urgency.
• Proficiency in using a Windows‑based computer.
• Strong ability to persuade, negotiate, and influence others.
• Ability to work flexible hours.

• College degree in Logistics or Supply Chain Management.
• 5 years’ experience in logistics, transportation brokerage, or related field.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with…