Product Trainer

Overview

At Definitive Healthcare, we’re passionate about turning data, analytics, and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare. We empower them to uncover the right markets, opportunities, and people—paving the way for smarter decisions and greater impact.

Headquartered just outside of Boston, Massachusetts, Definitive Healthcare operates across North America, Europe, and India, supporting a growing global client base of more than 2,400 customers since our founding in 2011. We’re a great place to work and have earned multiple workplace honors in 2024 and 2025, including Built In’s 100 Best Places to Work in Boston, a Stevie Bronze Award for Great Employers, and recognition as a Great Place to Work in India.

We foster a collaborative, inclusive culture with programs like Definitive Cares and employee-led affinity groups to promote connection, education, and inclusion.

The Product Trainer will be part of our Training Center of Excellence, collaborating closely with the Customer Success and Product Teams. This role will own the design and delivery of high-quality customer training experiences that drive product adoption, usage, and measurable value.

• Become a subject matter expert on our extensive suite of products.
• Build a strong understanding of client use cases across industries and verticals.
• Collaborate with the Account Management team and customers to identify training goals and independently develop targeted training plans based on customer needs.
• Deliver high-quality virtual instructor-led training (VILT) to individuals and customer teams of all sizes across all products, translating complex concepts into clear, easy-to-understand learning experiences.
• Own and execute customized training rollouts during customer onboarding, growth, and expansion phases.
• Create and facilitate topic-based live webinar sessions that deliver targeted training to specific user audiences.
• Aid in the creation of supporting training materials that drive customer knowledge, adoption, and utilization.
• Update training content to reflect product enhancements, releases, and customer feedback.

• Bachelor’s degree or equivalent practical experience.
• 3+ years of experience facilitating virtual instructor-led trainings.
• Strong attention to detail, with excellent organizational and time management skills.
• Confident, effective oral and written communication skills for engaging individuals and large groups.
• Ability to work independently as well as collaboratively within a team to accomplish goals.
• Curiosity and eagerness to learn, with a drive to meet and exceed established business objectives.
• Self-motivated with the ability to accept, incorporate, and act on feedback.
• Positive, customer-first mindset with high energy and enthusiasm.

The salary range for this position is $55,000– $79,000 per year, which represents the base pay the company reasonably and in good faith expects to pay for this role. Actual pay within this range will be determined based on factors such as relevant experience, skills, and qualifications. Depending on the position, employees may also be eligible to participate in a company bonus or commission plan.

All employees are eligible for a comprehensive benefits package, including medical, dental, and vision coverage, unlimited paid time off, and participation in the company’s 401(k) plan with employer contribution.

• Industry-leading products
• Work hard, and have fun doing it
• Incredibly fast growth means limitless opportunity
• Flexible and dynamic culture
• Work alongside some of the most talented and dedicated teammates
• Definitive Cares, our community service group, gives all of us a chance to give back
• Competitive benefits package including great healthcare benefits and a 401(k) match

Privacy and equal opportunity statements are part of our hiring philosophy. Your privacy is important to us. Please review our Candidate Privacy Notice which tells you how we use and process your personal information. Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. If you’re interested in working in a fast-growing, exciting environment – we encourage you to apply!