General Manager in Training - Woodbridge

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa located at 789 St Georges Ave, Woodbridge Township, NJ 07095 is searching for a dynamic Spa Leader! The ideal candidate has 1–3 years of leadership experience, is a self‑starter, and excels in driving sales while fostering a positive team environment. As a General Manager in Training (GMIT), you will begin your career with a strong focus on front desk operations, client experience, and sales performance.

This role is designed to prepare you for future management opportunities, with a clear pathway to leading your own location. While there is no defined timeline for promotion—promotions depend on market growth, role availability, and performance success—we will ensure our leadership team continuously develops and is ready to step into elevated roles when the opportunity arises.

We are looking for a motivated leader passionate about growth and success.

Competitive hourly base rate, uncapped commissions, and a lucrative bonus structure. GMITs earn an average annual compensation up to $45,000, depending on performance. Compensation: $17.00 - $21.00 per hour.

• Successfully achieve all performance‑based goals set by spa leadership and the company on a consistent basis, including membership conversion, booking efficiency, call conversion, and gift card sales.
• Lead the front desk team to exceed all sales and performance goals.
• Provide an exceptional experience to all guests and valued members, measured by our Service Level Standard scores.
• Oversee and manage daily operations of the front desk.
• Assist the General Manager in managing the daily operations of the business.
• Train, monitor, and coach teams, including in‑the‑moment coaching.
• Assist in recruiting, onboarding, and training all new hires at the front desk.
• Maintain a detailed knowledge of the service menu and educate clients on benefits of specific services and enhancements.
• Passionately promote sales, promotions, and events.
• Uphold spa cleanliness standards.
• Perform administrative functions in conjunction with the General Manager, including sales reporting, register operations, cash handling, etc.

• Passion for people and providing excellent service.
• Ability to work flexible hours including nights, weekends, and some holidays.
• Ability to occasionally travel for training, conferences, or other business‑related activities.
• Excellent verbal and written communication skills.
• A fast learner with a positive attitude.
• Computer proficiency including MS Office and Google Docs/Sheets; knowledge of Zenoti or similar appointment systems is a plus.
• Strong team player with ability to work independently.
• Exceptional organizational skills, attention to detail, and multitasking.
• Critical thinking skills, including customer conflict resolution.

I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee—a separate company and employer from Hand & Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees, including hiring and termination, benefits, compensation, day‑to‑day activities, and terms or conditions of employment.

Hand & Stone Franchise Corp. does not accept, review, or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand & Stone franchisee.