Veterinary Client Services Phone Specialists

Overview

Veterinary Client Services Phone Specialist role at Garden State Veterinary Services / Veritas Veterinary Partners.

Location:

1200 Route 9, Woodbridge NJ 07095. World Class Medicine. Purpose-Driven Partnership. Veritas Veterinary Partners offers exciting career opportunities in state-of-the-art facilities across the U.S. Hospitals are open 24/7/365 and staffed by board-certified specialists, creating a collaborative environment where you can work with caring professionals. If you are passionate about veterinary medicine, this is your chance to thrive in a dynamic, high-quality setting.

At Veritas Veterinary Partners, our mission is to build a network of trust and opportunity for veterinary professionals nationwide. We specialize in supporting Specialty and Emergency care hospitals, aligning with your unique goals and medical standards. Veritas, founded by Thomas Scavelli, DVM, DACVS, is dedicated to recruiting top-tier talent and fostering collaboration within our community. We focus on exceptional care and bring together veterinarians, technicians, and teammates committed to patients’ well-being.

We believe in Truth in Medicine and Trust in Partnerships
, ensuring we always provide the highest standard of care. Come join us and make a meaningful impact on the community you serve.

Are you a master of phone-based customer service, able to deliver empathy, clarity, and professionalism with every call? GSVS is seeking a dedicated Phone Specialist to be the reassuring, knowledgeable voice our clients rely on during their most important moments.

Scheduled: Sunday to Thursday 8:30am - 5pm or Tuesday to Saturday 8am - 4:30pm

• Answer and manage multiple phone lines with professionalism and efficiency
• Actively listen, acknowledge concerns, and provide compassionate, solutions-focused support to clients
• Accurately schedule appointments and relay critical information to clinical teams
• Handle financial discussions and process payments as needed
• Collaborate with front desk, client services and clinical staff to ensure a seamless client experience
• Step in to assist at the front desk whenever needed, maintaining the same high standards in all interactions

• 2+ years of experience in a high-volume, high-touch phone-based customer service role (veterinary or medical preferred)
• Outstanding communication and active listening skills
• Demonstrated empathy, patience, and professionalism under pressure
• Detail-oriented, organized, and adept at multitasking
• Committed to supporting clients and colleagues with integrity and discretion
• Positive, collaborative, and eager to contribute to a team environment

Salary: $17/hr - $22/hr depending on skills, experience, and credentials

• Competitive salary based on your level of experience
• Health, dental, and vision insurance, with HSA option – some plans paid 100%
• Maternity/Paternity leave
• Retirement Plan – 401K with employer match
• Licensing fees paid for credentialed technicians
• Employee Referral Bonus
• Paid Time off
• Mental health support with Talkspace
• Uniforms provided
• Pet discounts for medical care
• Full Time credentialed technicians eligible for Sign On Bonus

Ready to be the voice of gold-standard care? Apply today by sending your resume and cover letter.

Veritas Veterinary Partners is an equal opportunity employer. In accordance with applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Applicants must be authorized to work in the U.S. All current positions require the ability to speak, read, and write English proficiently.

Additional fluency in other languages is preferred but not required.