Club Manager

Job Summary

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional 'Judgement Free' member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.

• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.

• Staff Management

• Schedule staff and ensure all shifts are covered.

• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.

• Administration and processing of all weekly/bi-weekly employee payroll.

• Resolve employee issues or concerns.

• Manage disciplinary/termination activities.

• Involved in all front desk related activities including:

• Answer phones in a friendly manner and assist callers with a variety of questions.

• Check members into the system.

• New member sign-up.

• Take prospective members on tours.

• Facilitate all member requests, issues and questions.

• Ensure prompt opening/closing of gym.

• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.

• Ensure safety of employees, members and club property.

• Determine and communicate equipment repair in a timely manner.

• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.

• Authorize expenditures and refunds. Make daily bank deposits.

• Prepare all HR related forms and send to Corporate Payroll Team.

• Track statistics and reports (weekly, monthly, annually).

• Backup support for any employee who is absent.

• Superior customer service skills, preferably in the fitness industry.
• Experience working as an Assistant Manager at Planet Fitness.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift. Compensation: $45,000.00 per year