Claims Processing Manager

Claims Processing Manager

Freez Pak Logistics

Location: Onsite – Woodbridge, NJ or St. Paul, MN

Schedule: Full Time, Monday – Friday 8 AM – 5 PM

FLSA Status: Exempt

Reports To: CEO

$80,000 / year – $100,000 / year

Freez Pak Logistics is a family‑owned leader in cold storage and logistics, dedicated to delivering excellence in the warehousing, distribution, and management of perishable goods. Our mission is to ensure the highest standards of service, safety, and efficiency for our clients.

With state‑of‑the‑art facilities and an innovative environment, we handle temperature‑sensitive products with precision and care. Despite rapid growth, we maintain a team‑first culture rooted in trust, respect, and integrity.

• Grow with Us – Career advancement opportunities in a company experiencing exponential growth.
• Family Culture – Supportive, team‑driven environment where everyone matters.
• Innovation & Excellence – Industry‑leading forward‑thinking solutions and operational excellence.
• Meaningful Impact – Help keep America’s food supply safe and moving every day.

As a Claims Processing Manager, you will manage the freight claims process end‑to‑end, ensuring effective communication and driving resolutions. You will lead the claims/OS&D lifecycle, from initiation through settlement, with a strong emphasis on customer service and stakeholder relationship management.

• Lead and supervise the daily operations of claims processing to ensure accurate and timely handling of all claims.
• Develop and implement process improvements to enhance claims workflow efficiency and reduce processing errors.
• Collaborate with internal departments such as logistics, customer service, and finance to resolve complex claims and disputes.
• Monitor claims data and generate reports to identify trends, risks, and opportunities for operational enhancements.

Experience:

• Minimum five years in claims and insurance processing of cargo issues.
• Experience handling total loss cargo damage claims.
• Experience conducting negotiations of claims with represented and non‑represented claimants.

Education: Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.

Certifications: Certification in claims management or logistics (e.g., Certified Claims Professional, Certified Supply Chain Professional) a plus.

Skills:

• Strong knowledge of cargo insurance policies, procedures, and regulations.
• Familiarity with transportation management systems (TMS) and warehouse management systems (WMS).
• Advanced data analysis skills using tools such as Excel, Power BI, or similar platforms.
• Excellent communication and interpersonal skills to liaise effectively with stakeholders at all levels.
• Open to outside‑the‑box thinking and approaches.

Must live in or be willing/able to relocate to the Woodbridge, NJ or St. Paul, MN area to work onsite.

• Health Insurance – comprehensive plans for you and your family.
• 401(k) + Company Match.
• Paid Time Off (PTO).
• Life Insurance.
• Career Growth – incredible opportunities to advance as we grow.

If you’re looking for more than a job – want to build a career with a company that feels like family and values your contributions – Freez Pak is the place for you. Apply today and let’s keep the world’s food moving safely and efficiently, together.

Freez Pak is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Pak members.