Senior Manager, Collections

Overview

DSV - Global transport and logistics

Location:

USA - Iselin, Wood Ave

Division:
Air & Sea

Job Posting

Title:

Senior Manager, Collections

Time Type:
Full Time

Role Description - Senior Manager, Collection:
Senior Manager, Collection is responsible for leading and optimizing the collections function for the assigned portfolio, ensuring timely and effective recovery of receivables, minimizing credit risk, and supporting sustainable cash flow. The role combines strategic ownership with hands-on operational leadership, driving efficient processes, strong regulatory compliance, and a balanced, customer-focused approach.

• Own and drive the end-to-end collections strategy, including early, mid, and late-stage collections
• Lead, develop, and performance-manage the collections team to achieve agreed targets
• Ensure full compliance with relevant laws, regulations, and internal governance standards
• Establish clear policies, procedures, and escalation frameworks for collections activities
• Manage complex, high-risk, or escalated cases when required
• Collaborate closely with Business, Credit and Legal to align objectives and processes
• Use data and insights to continuously improve collection strategies and customer treatment
• Prepare and present regular performance, risk, and improvement reports to senior stakeholders

• Solid experience in collections, or receivables management
• Proven leadership experience with the ability to coach and develop teams
• Strong understanding of regulatory and compliance requirements related to collections
• Analytical mindset with the ability to translate data into actionable decisions
• Excellent communication and negotiation skills

• Strategic and operational leadership
• Commercial and risk-aware decision-making
• Customer-centric mindset balanced with firm credit control
• Structured, data-driven approach to problem-solving
• High level of integrity and professionalism

The Collection Manager is expected to be highly proficient in and comfortable working across multiple systems, such as ERP, Data & Reporting Tools and Third-Party Agency Portals. The role requires the ability to quickly learn new systems, drive system improvements, and translate system data into actionable insights.

• Bachelor's degree in Finance, Business Administration, Economics, or a related field
• Proven experience in collections, credit management, or accounts receivable
• Previous leadership or people management experience
• Strong understanding of collection laws and regulatory requirements
• Excellent communication, negotiation, and problem-solving skills
• Strong analytical skills with the ability to interpret financial data
• Proficiency in MS Office and collection/CRM systems

• Results-oriented with a strong sense of accountability
• Customer-focused with a balanced approach to risk and recovery
• Strong leadership and coaching skills
• High integrity and professionalism
• Ability to work under pressure and manage competing priorities

For this position, the expected base pay range is $115,000 - $140,000 annually. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.

DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.

Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company-matching contributions of up to 5%.

To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at  If you are interested in learning the status of your application, you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.

DSV reserves the right to defer or close a vacancy at any time.

Start here. Go anywhere

Visit  and follow us on Linked In and Facebook.