Senior Business Systems Analyst - Commercial Banking Transformation

Role 1

Title:

Business System Analyst

Location – Iselin NJ/Providence RI

The BSA will lead requirements for transforming Commercial Banking Client Servicing into a digitally enabled experience. The role bridges Operations, Fraud, Technology, and Client Experience teams.

Elicit and document business & system requirements for:

• Biometric authentication
• Voice servicing & secure communications
• Walk Me-based client training and in-app guidance

Define end-to-end servicing journeys and pain-point remediation

Partner with Fraud & Risk teams to integrate defenses without degrading UX

Translate business needs into functional specs and user stories

Support UAT, pilot rollouts, and adoption metrics

• 8–12 years as a Business Systems Analyst in Commercial Banking
• Deep experience in Client Servicing, Contact Centers, or Digital Channels
• Strong understanding of Fraud Controls & Authentication
• Experience with digital adoption / client enablement tools
• Excellent stakeholder and documentation skills

Location – Iselin NJ/Providence RI

The BSA will lead for modernizing document processing across Commercial Banking operations, enabling scalable ingestion, extraction, and automated document generation.

• Define requirements for:
• Document  & classification
• OCR and data extraction
• High-volume ingestion pipelines
• Templated document generation via CLM

Partner with Legal, Ops, and Compliance teams Standardize document structures and workflows Support testing, validation, and rollout

• 8–12 years as a BSA supporting Document Management or CLM Programs
• Experience in Commercial Banking documentation (contracts, notices, statements)
• Strong understanding of OCR, extraction, and document automation
• Ability to standardize and scale document processes enterprise-wide

Location – Iselin NJ/Providence RI

This BSA will design and enable AI-orchestrated workflows, integrating automation, AI agents, and human decision points to reduce cycle times and enable workforce upskilling.

Document end-to-end workflows across ops teams Identify manual, swivel-chair activities for automation

Define functional requirements for:

• AI agents
• Digital workers
• Human-in-loop orchestration

Partner with Ops leaders on workforce transformation Support rollout of digital workforce models

• 8–12 years as a BSA in Operations Transformation
• Strong understanding of workflow orchestration and automation
• Exposure to AI agents or intelligent automation
• Experience working directly with Ops teams and change programs
• Commercial Banking domain knowledge required

Location – Iselin NJ/Providence RI

We are seeking a Senior Business Systems Analyst (BSA) to support Credit Risk Management and Loan Origination transformation initiatives within Commercial Banking. This role partners closely with Underwriters, Portfolio Managers, Credit Risk, and Technology teams to translate complex credit and underwriting requirements into clear JIRA epics, user stories, and functional specifications.

The ideal candidate brings strong commercial lending domain expertise, hands‑on credit risk experience, and proven ability to drive agile delivery across credit and loan platforms.

• Partner with Underwriters, Portfolio Managers, Credit Officers, and Risk teams to gather and refine business requirements
• Analyze end-to-end credit and underwriting workflows, data needs, and risk decisioning
• Translate requirements into JIRA epics, features, user stories, and acceptance criteria
• Support initiatives across Bilateral Loans, Asset‑Based Lending (ABL), and Participation Loans
• Ensure alignment with credit policy, compliance, auditability, and control requirements
• Analyze credit and portfolio data to support risk reporting, dashboards, and monitoring
• Work closely with Product Owners and Engineering teams through backlog grooming, sprint planning, UAT, and delivery

• 8–12 years of…